Question 1

What type of cleaning method do you use?

Accepted Answer

We utilize a professional truck-mounted hot water extraction system for the majority of residential and commercial carpet and upholstery cleaning. This powerful steam cleaning method provides thorough cleaning with effective extraction capabilities.

Question 2

How long will it take my carpets & upholstery to dry?

Accepted Answer

Your carpet and upholstery should feel fairly dry to the touch immediately after cleaning, though complete drying may require several hours. We recommend restricting pets, children, and regular foot traffic for at least 4 hours following the service. Total drying time depends on carpet type, extent of soiling, temperature, and humidity levels.

Question 3

What type of chemicals do you use? Are they safe?

Accepted Answer

Our cleaning solutions are non-toxic with a mild fragrance and are safe for both children and pets.

Question 4

What types of stains can you remove?

Accepted Answer

We use commercial-grade products designed to remove or significantly reduce a wide range of difficult stains, including wine, soda, coffee, juice, and blood. We also offer specialized treatment for pet urine and feces stains.

Question 5

Can you eliminate urine odor and musty smells?

Accepted Answer

Yes, we can eliminate these odors. The effectiveness depends on the severity of the odor, with some cases requiring more intensive treatment than others to achieve complete removal.

Question 6

How often should I have my carpet cleaned?

Accepted Answer

We recommend professional carpet cleaning at least once annually for typical households. Homes with children, pets, or family members with allergies benefit from more frequent cleaning.

Question 7

How can I keep my carpet looking nice?

Accepted Answer

Regular vacuuming is essential for maintaining carpet appearance. Increase vacuuming frequency during periods of higher dirt and debris tracking to prevent matting and keep particles from settling deep into carpet fibers.

Question 8

What types of carpets do you clean?

Accepted Answer

We service all carpet types, including olefin, nylon, blends, and wool. Wool carpets require a specialized cleaning process. We also clean Berber, which refers to a weave style rather than a fabric type.

Question 9

What types of area rugs do you clean?

Accepted Answer

We clean Oriental rugs, wool rugs, braided rugs (both sides), runners, and most other area rug types in various sizes. For optimal results, we recommend having area rugs cleaned at our facility.

Question 10

Will you move my furniture?

Accepted Answer

We move and clean beneath sofas, loveseats, and easy chairs. Following cleaning, we place foam blocks or plastic tabs under furniture legs, which should remain in position for 24 hours. For safety and liability reasons, we do not move larger or heavier items such as entertainment centers, bookcases, pianos, china hutches, beds, dressers, or chest of drawers.

Abbra Carpet Cleaning & Restoration

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