Aptive Pest Control

Reviews

• MP

  Michael Pauly

  1 day ago
  1.0
  Terrible experience taking advantage of a wife alone dealing with 3 children in her pajamas.... Door to door salesperson (Hayden) stopped by and after multiple times saying that we already had a service that we are happy with he promised to provide the first service for free and repeatedly stated that there would be no fee to cancel the contract if you were not happy. 2 weeks later, tried to call him directly from the number he provided and didn't answer so I called the company directly and they said we would have to pay a $199 cancellation fee but you can try and call the sales rep, Hayden, directly. After multiple days of texts and calls with no answer from the sales rep we called the company back again and they said there is nothing they can do since we accepted the agreement. Just terrible, pushy sales and inconsiderate service..
• FG

  Frank Ganley

  5 days ago
  1.0
  The Aptiv people we have dealt with are GREAT! Their people are not the problem!!! The problem is their products or lack of. We have had 3 treatments for ants on our patios and we are still dealing with the ants, the wasp/hornet traps are completely ineffective and we have requested exterior fly traps the last 3 visits and they never have them with them. So after this last visit we purchased our own fly traps. I have attached photos of the fly traps after 1 day of being placed in the yard.
• J

  JM **

  Jun 30, 2026
  1.0
  Door to door sales person (Colin) comes to my place. Starts his memorized lines, talking about my neighbors, to which i tell him i don't really care about my neighbors (this is a very common sales tactic to guilt you into buying). Then he goes on, as I ask him for some proof of licensing that allows him to go door to door. He continues his lines, and i tell him i'm not interested. his response ? " ... So, you're wasting both our times ?!". this was all under 1 minute long. All on video. Unprofessional, untrained, foolish, insulting and uncaring, cannot take a no apparently. Beware of pushy sales tactics from a snowflake bro. I filed an official complaint with the parent company. and went to the local office, while it says open until 8pm, 6:15pm there is no one there. I'll go back.
• LL

  Lillian Li

  Jun 29, 2026
  1.0
  First time I’ve ever been so disappointed by a service. It was completely unsatisfactory. A sales representative came to our door and promised they would provide pest control and remove all the spider webs around the house. Based on that promise, I signed up. However, they never removed the spider webs as promised, and they still charged me. (Pictures were taken after the service on June 27) To make matters worse, I had to spend a long time waiting on the phone just to cancel the service. It was not only a waste of money but also a waste of time. Lesson learned.
• LL

  Laura Lokken

  Jun 24, 2026
  1.0
  This is not a reflection of Lannie but is a reflect on operation procedures: (Lannie you were fine… see comments below on photos for improvements - if allowed by corp): * as someone who works at home, w/dogs: it’s important to know, much earlier than a 30 min warning, if a person will come (or not come). Today’s session interrupted an important meeting. ( the previous re-spray apt was cancelled after a day-window on Monday with essentially no real-time notifications OR something other than ‘we’ll (try) to come on this day, no timeframes’ * it would be great if upcoming appointments are shown directly after the recent treatment in the portal, to make sure that time meets both our timelines & to know if I need to schedule a follow up from the last apt before the next apt. * as a first time customer, not having anything scheduled in your AWFUL portal (separate issue) directly after first treatment, says: your company doesn’t care about the results they are ‘providing’ and waits to do any analysis to see if the initial treatment works after more than at least 30-60 days, unless a customer complains. Paraphrasing but the contract indicates a review will happen and then a schedule will be determined after that <— this didn’t happen. Why can’t your scheduling be more transparently? Also: given I scheduled today’s apt as a follow up:I still expect additional services in July and, ya know maybe a statement somewhere about whether the current strategy is working? * apparently there are two rodent traps, the person who installed them didn’t remember where the second was… it was ‘somewhere in the brush’…. And it wasn’t checked in today’s visit based on the photos. * contract indicates that your company would evaluate the status of all traps, and either move them, or add more as necessary to contain the mosquitos or rodents. I have almost no idea what the images your tech sent me are. I know (ish) that there are two hanging mosquito traps and two ground traps. How the heck am I supposed to know what’s in these photos if they are not documented?! (Sent from Lannie, again: no grrs at Lannie, but a LOT of grrs at the company.) How do I have ANY idea about what is/isn’t working and what is being modified to make it work????? And just to say once again: your new portal sucks- can’t log in on some devices- and when I can it provides zero clarity on how you all are rectifying the rodent/bug issues on the property…. Which is literally what I’m paying you to do. All it has is your billing. Your portal should provide insights into the services provided & when, as well as upcoming service dates: BASED ON THE STATUS OF THE PROPERTY.

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