Aptive Pest Control

Reviews

• RK

  Ron Kisch

  1 day ago
  3.0
  The box elder and Asian beatles were controlled. Very few outside and non in the house after most recent treatment. The mice continue to be a problem. They build nests in cars, 4 Wheelers, and hot tubs. There are 5 bait stations outside and I only received 4 pictures of rebaiting.
• AD

  Andrey Dorosh

  2 days ago
  1.0
  After only two treatments we canceled our Aptive Pest Control service, and I would strongly advise others to look elsewhere. A door-to-door sales representative knocked and offered a full service for $100. It sounded like good value based on what he described was included. On the first visit, the technician spent his time dealing with a wasp nest and then said he had run out of time to do anything else. I was relieved the nest was gone, but my wife immediately noted that nothing else had been treated — a red flag we should have taken more seriously. I hoped the next visit would be more complete. A few days after the second treatment, our house was overrun with boxelder bugs and stink bugs. Every time we opened a door they flew inside or at us and the kids. It was extremely frustrating to have this level of activity so soon after they had just been there. When I called to cancel, the representative asked why and, after I explained the situation, pushed hard to schedule another visit to “fix the problem.” I repeatedly said I wanted to cancel and was done with the service. Only then was I told there was a $199 cancellation fee unless I stayed with them for 24 months. I was never informed of any cancellation fee during the sales process. Being charged to exit a service that did not deliver on what was promised feels like a very effective way of locking customers in. Find a more trustworthy company. Do not use Aptive Pest Control.
• LL

  love lovely

  3 days ago
  1.0
  ⭐ 0- Star Review I had a very bad experience with Aptive Pest Control. They sent me a bill for services that were never provided. Nobody came to my home to perform the service, yet they are still asking me to pay. I never signed a contract agreeing to their services. I believe this billing is unfair and unacceptable. A company should not charge customers for services they never received or bill them without a valid agreement. I am very disappointed with how this situation has been handled. I strongly recommend that anyone considering this company carefully review all paperwork and keep records of any communication. I will not pay for services that were never performed and that I never agreed to purchase. I want this billing issue resolved and the charges removed.
• MA

  Michelle Aldrich

  6 days ago
  1.0
  Absolutely terrible experience. We have had other pest control companies in the past with no issues. We switched to Aptive due to a nice salesperson and price. We have bugs covering our east side of the house for the first time ever, and bugs coming into the house. We’ve had employees stop over multiple times to say they cannot do anything and it’s just fall bugs to deal with. Absolutely unacceptable when that should be included in the plan we signed up for. We are having to hire additional companies to take care of the pests that Aptive cannot seem to assist with as advertised. Very disappointed.
• MK

  Morgan Ketzner

  Sep 29, 2026
  1.0
  I was already unhappy with the actual pest-control results, especially after my dog ended up getting Lyme disease while I was paying for their services. I understand no pest-control company can guarantee that a dog will never get a tick, but combined with everything else, I had completely lost confidence in the service. The billing situation is what really pushed me over the edge. Aptive repeatedly sent me notices saying I owed $69, while their own representatives repeatedly confirmed my balance was $0 and told me the notices were an error and not to worry about them. Then I received a notice threatening to automatically send the balance to collections. I have now spent an absurd amount of time trying to make sure THEIR error doesn’t potentially affect MY credit. Customer service sends me to their third-party collections company. The collections company confirms I owe $0 and sends me back to Aptive. Aptive sends me somewhere else, and eventually I end up right back at customer service. Everyone agrees I owe $0, yet nobody will take responsibility for confirming that the erroneous collection issue itself has actually been corrected. Then when I finally terminated my service, they tried charging me another $199 despite previously agreeing in writing to waive it. After even more emails, they finally honored the waiver. This is beyond ridiculous. If you’re going to threaten someone’s credit with collections, you better have your billing records straight and be able to correct your own mistakes. A customer should not have to spend hours being bounced between departments and third-party companies trying to protect themselves from a debt the company admits they don’t even owe. Horrible communication, terrible customer service, disappointing results, and a billing system I have absolutely no confidence in. I’m beyond fed up and extremely relieved to be done with this company. I would never use Aptive again.

Frequently Asked Questions About Aptive Pest Control