Gardner White - Moving Sale - Novi

Reviews

• LC

  Leslie Cohen

  Aug 28, 2026
  1.0
  Our experience was beyond “far from great.” We were shown only one mattress by the saleswoman, who apparently prioritized her commission over our comfort. I have tried every fix imaginable—I sleep with a pillow between my knees and ankles, a wedge pillow under my abdomen, and I hug a pillow close to my chest to keep my shoulder from rolling forward and throwing my spine out of alignment in order to make the mattress usable until our 60 days is up and we can return it. The pain when I wake up—well it takes an hour or more of sitting in a supportive chair before the pain and spasms resolve. Tempur-Pedic is a highly recommended mattress, but it has not been at all right for us. We advised the saleswoman that we were returning the same mattress from another store because we lasted about 4 hours on it and she recommended the same mattress but a firm rather than a medium. I have a doctors appointment today to see what I can do about the back pain upon awakening until our 60-day trial is up. The Gardner White store is in Novi, Michigan. Avoid it like the plague.
• VK

  vamsi kiran

  Aug 22, 2026
  1.0
  Negative stars if that were possible. This will absolutely be my LAST purchase from Gardner White. I am beyond angry, frustrated, disappointed, and completely dissatisfied with this entire experience. There seems to be absolutely no value for money and no respect for customers. Customers make purchases trusting that a company will deliver what was promised, but the way Gardner White has handled our order has completely broken that trust. We purchased an item online and waited SIX WEEKS for it to finally arrive. After waiting all that time, the delivery showed up at our house at 9:00 PM. Then, after this extremely long wait, we discovered that the order wasn’t even complete! The bed hardware was missing, the bed slats and center support were missing, which meant the bed could not even be properly assembled, and to make matters worse, the dresser was delivered with a broken leg. How does a furniture company deliver a bed after six weeks without the basic hardware and essential pieces needed to assemble it? These may seem like “small parts,” but without them, the bed is unusable. After waiting six weeks, this is simply unacceptable. The entire experience—from the excessive delay to the late-night delivery, missing essential parts, damaged furniture, and disappointing customer service—has been an absolute nightmare. We spent our hard-earned money and trusted Gardner White to provide the product and service we paid for. Instead, we were left angry, frustrated, inconvenienced, and extremely disappointed. Utter nonsense and completely unacceptable. Gardner White has lost our trust and our business. This will be our last purchase from this company. I would not recommend Gardner White based on this experience. Such a shame that a company can lose a customer simply because it fails to deliver the basic level of service, quality, and respect that customers deserve.
• LT

  Lauren Tackel

  Aug 18, 2026
  2.0
  Came in on Sunday and saw a bedroom set, got a text today that the sale ends tonight. Went back in today and had to deal with a different sales person who made things quite difficult plus the fact that 2 of the pieces were on backorder. I left!! I did not want to give this sales person the sale. Plus found out that the set was not available to see because you are moving stores. Not investing until I can see it again. You should honor your sale price when the new store opens and I can deal with my original informative sales person.
• AD

  Anne D

  Aug 12, 2026
  1.0
  I have been a long-time Gardner White customer and have trusted the company for many years, which makes this experience especially disappointing. I purchased a bed set in person at a Gardner White store. I was told that it was an online-only item and that it would be delivered in approximately two weeks. Based on that information, I placed the order. It has now been 4–5 weeks, and I still have not received the bed set, tracking information, a firm delivery date, or any meaningful update. I called customer service today to find out what was happening. I explained that if the item was going to take much longer, I wanted to cancel the order and make other arrangements. I was shocked to be told that I could not cancel because it was an "online item." That was never explained to me when I made the purchase inside the Gardner White store. Nobody told me that the item was non-cancellable, nor was I told that I could potentially be waiting 3–5 weeks or longer. Had I been given that information upfront, I would have made a different decision. What makes this even more frustrating is that customer service could not provide me with a tracking number, a firm delivery date, or even useful information about where the merchandise currently is. My family and I have been sleeping on the floor while waiting for this bed set, based on the delivery timeframe we were given at the time of purchase. This has gone far beyond a simple shipping delay—it has become a major inconvenience for my family. I understand that delays can happen. What I do not understand is why a customer who purchased the item in a Gardner White store was not clearly informed about the cancellation restrictions and potential delivery timeline before placing the order. I have been a loyal Gardner White customer, but this experience has seriously damaged my trust in the company. I expected better communication, transparency, and customer service. I would strongly encourage Gardner White to improve how its stores communicate the terms, cancellation policies, and expected delivery timelines for online-only merchandise. Customers should not have to discover these restrictions only after the promised delivery timeframe has already passed. Very disappointed with this experience and with the way this situation has been handled.
• EG

  Emily Goddard

  Aug 10, 2026
  1.0
  I fell in love with a sofa and love seat, it was leather. The rep was nice. It is modern and both the the sofa and love seat have a lived in look which is what I wanted because I have four small children and this would be our everyday furniture. I also made it clear that I like a firm seat and one of the main reasons I loved it was it had a firm hold and I did not sink down. The sofa and love seat were around 8,000 dollars all together. It was delivered on time. After only having it for 2 weeks every single cushions sinks like a pancake ! They sent a technician out and they are not considered defective. The technician was very very very smart he gave me more information than anyone in the whole gardner white store. He explained why they are doing that and that it is because these are called 1.5 core cushions, they are cheap and cost effective.......hmmm. He explained I am wanting high density core cushions that are closer to a 2.2 I said wow! I never knew any of this and I had I had that knowledge prior I would of never fell for this trap. So unfortunately poor quality does not mean defective and garder white novi said they will not let me exchange for a higher quality couch and pay the difference. They were dry and short and gave absolutely no solutions for me. My cushions are non detachable which I also did not know and therefore they cannot be removed to be stuffed. I paid good money for crap quality, and gardner white novis attitude is a " sucks to be you" could not give two cares in the world. My husband is a tall big man, who works his absolute but off 6 days a week and he cant even come home and sit down because the second he does he sees where our hard earned money went......right into cheap assets cushions that literally sink down to the bottom I will never ever ever ever step foot back into this company, I cannot believe how robbed I feel and they could care less. If I could of rated zero stars I would have Being in the restaurant industry, I cant imagine what a customer would say if they ordered a 65 dollar filet and it did not come out the way they wanted and then I come over with my dry and short answer attitude and say well im sorry its not a defective steak, this is what you ordered so here's your bill for 65 dollars. .........I dont think it takes a genius to know that that customer is never coming back Gardner White Novi you are horrible, you sell crap furniture for top dollar and you know that, you sell it with a smile and then change the mask when the truth comes out about your quality and poor customer satisfaction Hope you can sleep well knowing you scammed a hard working family, what a great legacy to have.

Frequently Asked Questions About Gardner White - Moving Sale - Novi