Pools Plus

Reviews

• PF

  Paul Fuller

  Mar 13, 2026
  5.0
  Absolutely top notch!!! Amazing staff and absolutely beautiful store! Had no intention of purchasing a hot tub until I saw the Sundance Aspen……. Highly recommend to give this store a stop. Quality, kindness, and all around awesome!
• MR

  Malinda Root

  Jun 6, 2025
  5.0
  I have been using Pools Plus for over 10 years!!! Love this place and the staff! Highly recommend:) VERY helpful!!!
• DD

  Danielle

  Dec 29, 2020
  1.0
  I was surprised at how terrible the customer service at this business was. My first visit I went in hoping to get some help managing the ph and alkalinity of our hot tub. I bought a house with a built in hot tub and I have never owned one before. I made this very clear. I learned that I could bring in a water sample, so, the next time i come back with a water sample. The guy then rudely says "its not much of a sample". He then informs me that he needed 20 ounces, I probably brought 12. Well youd think he would have told me that at my first visit when I said I know nothing about this and didnt even know I could bring a sample. My husband returns with a sample and the guy dumps most of it down the sink after running the test....clearly he did not need 20 oz. He then explains that he cant give us any information on how to fix our water without knowing exactly how many gallons there are. Well sorry but its built in and there is no information on it. He would not help us at all. Apparently if you dont know exactly how many gallons your tub holds and he cant put numbers into a computer to do the work for him, he knows nothing. He was rude, arrogant, and annoyingly sarcastic with each encounter ON TOP OF not being at all helpful. I went to Fox Pools and they were extremely helpful. I will never go back to this business.
• KS

  Ken Schlotthauer

  Aug 2, 2019
  5.0
  Great new location, helpful staff

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