Maverick Pools

Reviews

• MG

  michael greene

  1 day ago
  1.0
  Run the other way. They pour the concrete in two phases, so it will inevitably crack and cause a leak. They have zero customer service; when I called the leak detectors, they mentioned that they see a lot of Maverick Pools. Maverick has been completely non-responsive, likely because they are inundated with pool failures.
• JL

  Jessica Lemley

  Sep 4, 2026
  1.0
  EDIT: I have now spoken to other customers with situations that are, unfortunately, even worse than what I've described below, facing significant financial losses and unfinished/ abandoned projects. I was waiting to post this in hopes we reached a mediation/ resolution, but as we've now received a threat, I also want to make sure to put this out there before people start signing contracts with them for next year. I am now the fourth 1-star review in a row from just this Summer. You should take that very seriously. It was such a bad experience that we have had legal consultation because of the negligence, misrepresentation, and breaches of contract we experienced. I will try to list a few of the problems we encountered. We were supposed to start the first week of April, and they told us multiple times that it was a four week project. They'd had our deposit since the previous August, yet didn't apply for the permit until a couple of weeks before dig day, leading to a 5 week delay to solve a permit issue they should have foreseen on smaller city lots. We tried to let that go originally and assumed they would stick to their timeline and prioritize the project accordingly. It was still just May after all. When they finally started, people only showed up 1-2 days a week and after the first couple of weeks, we received no proactive communication, project plan updates, etc... When they finally installed the liner, they left and didn't come back for 17 days. 17 days of stagnant water in our pool because they never installed the pump (which could have developed harmful bacteria in the 90-degree weather, plus just trying to keep regular algae from growing), they ignored emails asking for updates and we had to reach out to another pool company for interim solutions to keep water moving and avoid issues. Throughout the whole summer, there were 6-8 weeks of great weather, where nobody showed up, and we just never heard from them. They left the water stagnant AGAIN after the concrete was poured for an entire week, which directly contradicted what their tech and the concrete team told us would happen. Then, they never actually installed our salt cell for weeks again after that, ignoring our requests to even get a simple pool school scheduled and finish up the correct install. The "four week" project was mostly wrapped up on August 31, when they provided pool school, the controller to our equipment, and removed the pile of dirt and construction debris from our front yard (mostly they just decided to spread debris back into our yard mixed with dirt), after said pile had sat there for over 2 months. This is still not finished, as they did not seek final approvals from the township and have not provided the winter cover outlined in the contract. They have not responded to our request for these two final items. After being promised we'd have the pool for the whole summer, as part of depositing the prior Fall (our yard was flat and sandy, with ZERO issues on our end), they never once apologized or held themselves accountable to their promises or the quality of their work and experience. I'm trying to keep this short, so I'll skip to how we now have water in our basement when it rains because they never even mentioned drainage planning in the initial planning process, which will cost us a ton of money after the fact to fix the damage and add the drainage needed. They completely botched our fence. There are sharp rocks under our liner that will decrease the life of our liner overall, the floor is uneven, they are trying to charge for a concrete pad that was included in the original quote, and they happened to "forget" that the subcontractor actuals were less than the estimates (over $1500 difference in total).  There is more, but please message me for the five pages I've kept of documentation and screenshots I took if you're still considering them at this point. I've never left a negative review before, and I hope I never have to again, but I think it's really important to share this when pools are such a huge investment.
• AF

  Andy Fochtman

  Jul 16, 2026
  1.0
  Performance fell apart. Pools didn't open close to on schedule despite very early starts weeks in advance. There were no shows on service calls. Camera evidence was found falsifying service logs, missing chemical checks and many other issues. The owner Jimmy was regularly unreachable with his techs telling us they had tried to get a hold of him for days. When your own employees don't know how to find you or get answers that's very frustrating. We had a reasonably good run for 2 prior seasons, then it seems like the wheels just came off the bus. Further down you'll see a review from one of our property managers (Jesse H) that gave a glowing review of our first season or so with them. Then they cancelled our contract with no notice the night before, leaving us without operating pools in mid-season without explanation. We generally enjoy longstanding relationships with our vendors, and to have someone underperform to this degree, no apologies or explanation and to leave us holding the bag was unfair to our team and residents, not to mention the down time and costs to locate another provider. I would accept an explanation of a bad staffing situation or personal issues, or whatever else happened. But after this, I would never work with them or recommend them.
• AV

  Amber van Vugt

  Jul 1, 2026
  1.0
  Buyer Beware I had Maverick Pools install an inground sport pool in July 2024. As most people know, purchasing a pool is a major investment, and I trusted them to provide quality installation and ongoing service. They closed my pool in fall 2024, opened it in spring 2025, closed it again in fall 2025, and reopened it in spring 2026. Immediately after the 2026 opening, I filled the pool and noticed that within a day it had lost several inches of water. I filled it again, and the same thing happened. I contacted the company right away and was told that the water loss was "normal" and could be due to evaporation from the air temperature and the pool temperature. After another week or so of continued water loss, I contacted them again and requested that someone come inspect the pool. The owner responded that they were busy with new pool installations and would let me know when the technicians had time to come out. This continued for more than two months. During that time, I explained that I didn't know whether I should continue filling the pool, adding chemicals, and running the filtration system without knowing the cause of the leak. I am not a pool expert, which is why I was asking for their assistance. Instead of receiving help, I received a response that I found to be dismissive and unprofessional. Concerned that the issue was getting worse, I contacted another pool company. They came out the very next day and determined that, in their assessment, the pool had not been winterized properly. They explained that air had likely been left in one of the lines, which froze over the winter and caused the plumbing line to crack. As a result, my family has not been able to swim in our pool at all this summer. After investing so much money into creating a place where our family could make memories together, it has been heartbreaking to watch the season pass by without being able to enjoy it. My experience left me feeling that once the installation was complete, customer service was no longer a priority. While every company can have occasional issues, how those issues are handled matters. In my case, I felt my concerns were repeatedly delayed while new installations took priority. It genuinely makes me sad that I chose this company to install my family's pool. I expected that if a problem arose, they would stand behind their work and provide timely support. Instead, I was left waiting for months while the problem continued. I hope sharing my experience helps others make an informed decision when choosing a pool company.
• MV

  Manuel Vargas

  Jun 15, 2026
  1.0
  I will give them 0 stars if I could. The 6 weeks project turn into 9 months. This is the list of the thinks that when wrong with them Broke drain field. No apologies just jimmy get mad with me. Pool higher than my house level. They just don’t want lo listen to me. I have to buy more sand and dirt to fill. Also the pool is not square. Very poor communication. They don’t want to answer the phone. Over charge for the concrete deck. They don’t realize that I have to fix my drain field because of them. They don’t make the payments on time for the materials so we have a letter lien when we pay even before they finish it Autocover not working because they don’t install it right.( other company have to come to fix it. I can go on and on. Nothing wrong to make the decision to have a pool but choose the right company is.

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