La-Z-Boy Grand Rapids

Reviews

• DK

  Derek Kaufman

  4 days ago
  5.0
  Great experience with Will at the Grand Rapids MI store. Very knowledgeable, low pressure, really listened to our desires in a recliner. Tremendous selection of fabrics for any decorating requirements. Seeing the chair in person rather than picking one out online is important.
• BB

  B

  Aug 25, 2026
  1.0
  Bought 2 recliners feom them spending over 5k dollars. Within 8 months they both started falling apart. There warranty repair i haven't been able to experience because the take for ever to show up then when they are supposed to they call after 2 months and need to reschedule because they say there tech no longer services the area.
• VW

  Vicky Wille

  Aug 23, 2026
  4.0
  We worked with Melissa and Will. Neither were pushy but both were very helpful. We were a little disappointed with the designer. Instead of suggesting a different piece of furniture, she tried to fit the one we picked out into the rendering which was clearly too large. We ended up finding something else that would work (ourselves) but our expectation was that she would suggest an alternative that would fit better with our space, knowing the layout of our space.
• KM

  Kathy Miller

  Aug 18, 2026
  5.0
  We are in the process of purchasing furniture for our new home. Our designer Chelsea has a great eye and was very helpful with honing in on our choices and giving us her input whenever we asked. We have several more pieces to purchase and will definitely be starting back with this store because of the level of expertise, value for the product, and customer service from when we first walked in to making this initial purchase. The initial salesperson William was extremely nice, and Chelsea came to the home to take measurements so she could help us build the room with properly sized pieces. We then met at the store to see our choices and fabrics on those pieces on the computer. A+ experience.
• JJ

  Jennifer

  Aug 7, 2026
  1.0
  The 16,000$ worth of furniture we purchased was delivered in March. The couch had a scratch in leather on delivery and the men took pictures and reported the issue immediately. Our entertainment piece came with only one piece of glass and missing one side. Our sales man Will was great on phone and we spoke with main office as well with many calls to inform them of the issue on delivery. WE ARE STILL WAITING TO RECEIVE THE NEW SOFA AND GLASS. IT IS AUGUST. July 8th, a Corp. Personel left a voicemail stating we were all set and would be receiving an email sent confirming the new items. I never checked the email, but now am being told to take explicit pictures of information with serial numbers and photos AGAIN of the scratch!!!! I already did this with a technician in June for an hour phone call. THIS IS A NO BRAINER TO ME. THEY HAVE THE SOFA INFO I ORDERED. JUST SEND ANOTHER. I am extremely frustrated. I spoke with a sales representative from the store 4 days ago who informed me of the email that required additional pics and info. Ugh. I will not be using this product ever again. I should of stayed local I guess. I should never have let them leave the sofa and just remained couchless???