Aptive Pest Control

Reviews

• RG

  Riley Gibson

  Oct 15, 2026
  1.0
  I was not aware of how expensive it would be to get out of this contract, as the salesperson signed the contract on my behalf since I was not home when he was at my house to sign me up. I have been a client for 6 months now and have just as many swarms of boxelders and stinkbugs as I ever have, they only do service during work hours so they never have to come inside to do interior spraying (because who is home at those hours?). I pay for service every month, yet they decide when they will come do it or not, so I paid for the month of Sept and scheduled them to come, they cancelled my appointment and never came back until Oct 14… So at this point I’m going the expensive route and losing a bunch of money to get out of this contract. It has not been worth it at all and I would recommend to anyone considering this to just buy sprays yourself at home depot. Super unfortunate cause I was really hoping this would be expensive but worthwhile if it got rid of the bugs and it hasn’t done a thing.
• FN

  Fay Nissan

  Oct 11, 2026
  1.0
  When I first called this company, we agreed on four treatments. On the first treatment day when the technician came to our house, they had me sign an agreement. The agreement was on their phone and there was no time to read it through all the terms and conditions they were kinda on a hurry so I thought I’m signing on what I agree on over the phone and I did sign it just to find that I was enrolled in a one year contract and monthly payment that I wasn’t aware of . When I called and requested cancellation for the one year contract that I didn’t agree on or I wasn’t aware of . they told me there is a cancellation fee $200. I felt like I was scammed by this company.on top of all that ,their service sucks. We still have spiders. It’s like they’re putting water not anything else. I am so upset that I called active company in the first place. I would advise against using this company for pest control. Thank you.
• KL

  Kristina Lalik

  Oct 5, 2026
  1.0
  The sales guy was amazing but every other interaction that we have had with this company has been terrible. EVERY SINGLE TIME we have someone scheduled to come out there is an issue. Either they show up HOURS before or after the scheduled window, or they don’t show up at all. The sales person (max) made it sound like a whole array of things would be taken care of but it seems like when the technicians do actually show up they do the bare minimum. The customer service people are even more incompetent and every time I call they tell me an issue has been fixed when actually it has not. This company is a joke and I would not even waste your time or money.
• CR

  C R

  Oct 5, 2026
  1.0
  I will keep writing 0 star reviews until I receive a response from this corrupt organization. A door to door salesman approached my girlfriend and harrassed her until she finally signed to make the salesman leave. He was pushy, made her extrememly uncomfortable, and would not leave after being asked multiple times. I let them conduct their service the next day (Has had 0 effect on the small amount of pests we get.) Since that day I have been calling and emailing without response. I find it pretty funny since she was told she would have 30 days to cancel that they now refuse to answer the phone. I won't be paying your $65.
• RC

  Robert Chavez

  Oct 2, 2026
  1.0
  Here is my experience: We have (note the present tense, not the past) a yellowjacket nest in our siding. The yellowjackets, being quite tenacious, are eating through the drywall into our bedroom, where they will angrily fly, bouncing from window to window, before dying because they ate drywall to get there. We called Aptive over Labor day weekend. The service was (allegedly) completed, and we were (allegedly) on our way to a life free of yellowjackets in our sleeping place. Unfortunately, 5 days later, we still had a multitude of yellowjackets in our house, and more specifically, our bedroom. A place where one does not want yellowjackets. We called Aptive to inquire as to whether there may be an issue with the service. We were told that the treatment can take up to a week, and to call them back after that week was up if there were still issues. Spoiler: there were still issues. When the week was up, we called them again. I note that this is a national company with a national call center, and the CSR had no ability to handle things themselves. They were quite apologetic about the issue, and so were the four other people that we were transferred to who used the same words. It was quite obvious that there was a script in play. The 5th person, still quite apologetic, told us we would be called back in 48-72 hours. During this time, I suppose, we would simply after to accept the yellowjackets that had taken up residence in our bedroom. Vacuum technology was deployed to very limited success. Over 48 hours later, we had not received a call back, and the weekend was coming up. We called again (for those keeping score, this would be the third call), and was again transferred between 5 different people, all very apologetic using the exact same words. It was a very nice script. We were told the timeline for a call was not up, and they had until Monday to call us back, but they were very sorry about it. So alas, we had to resign ourselves to avoiding our bedroom for the weekend as well. Monday came, and no call back happened. I gave them a few extra days, just in case, and on Wednesday, a full week after the second call and 5 days after the third call, I called Aptive for a fourth time. The CSR was again, apologetic, and told me that they would call again, within 48 hours. Again, no call was received, and again, the yellowjackets were given a reprieve to continue their reign of terror. I next gave them a week to call me back with options, any options, to stop the madness. Nothing. I finally called for the 5th time,. I expressed my displeasure over the fact that nobody had ever returned our call, no options were given, and I hadn't slept in my bedroom for nigh three weeks. The CSR was not so apologetic this time (I guess they forgot to use the script!), and said that he would refer our complaint to a manager. We could expect a call within...yup, you guessed it, 48 hours. I wondered whether Aptive actually knew the definition of 48 hours. Anyways, 96 hours later, I had yet to receive a phone call. I resigned myself to call Aptive once again; this would be the 6th call. I requested a refund, because my bedroom was still full of angry yellowjackets, and Aptive's apparent method of asking them to leave nicely did not work. This time, the script appeared to have been eaten by yellowjackets, as the CSR was unapologetic. I was placed on hold for almost 20 minutes, while they tried to "get a manager". I was told by the same CSR (not a manager) that there would be no refund for the service not provided, no further calls, and no further service to remove the nest we had paid them for almost a month before. That was the end of discussion. In the end, we paid $250 for pest control that was not so much "control" as "appeasement". 6 phone calls and weeks of wasted time later, I will now be calling a different business that may actually, you know, do what they were paid to do. Unlike Aptive. TL;DR--Aptive will take your money, and in the end, your bedroom will still be full of yellowjackets.

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