Extra Space Storage

Reviews

• DM

  Destiny M

  2 days ago
  1.0
  I’m going to be honest: I did not like my most recent experience here, especially considering that I have continued to be respectful and have even referred family members to this location. My main concern has been the rate increases. When I first noticed my rate had increased, I never made a big deal about it. I simply went into the office and asked about downsizing to a smaller unit to lower my monthly cost. During that process, it was actually brought to my attention that I had been paying significantly more, and after downsizing I had enough of a credit left over to cover an entire month. At the time, I was told that if I received another rate increase or had any other concerns, I could come into the office and we could work something out. I appreciated that and thought the situation had been handled professionally. When another rate increase happened, I eventually brought it up. Again, I was not rude or confrontational. The increased amount was waived for the previous month, but when I checked AutoPay afterward, I noticed the higher rate was still showing for the following month. Before my next payment was due, I went into the office simply to clarify what I was actually supposed to be paying because I thought we had already reached an understanding. That is where the interaction became unpleasant. During the conversation, a new tenant was brought up and I was told, in so many words, that the spot for my unit could have been filled by someone else with no problem. I felt that was unnecessary and extremely unprofessional to say to a paying customer who was simply asking a question about their rate. I could understand that type of frustration if I were constantly causing problems, paying late, or having ongoing payment issues, but that has not been the case. I pay on time, I’m barely at the facility, and all I wanted was a clean and secure place to keep my belongings. Experiences like this are exactly why I normally hesitate to speak up when something is bothering me. I wasn’t asking for special treatment—I was trying to understand my bill based on what had previously been discussed with me. Unfortunately, after this interaction, I don’t feel comfortable going out of my way to recommend this location anymore. I’ll be looking into other storage facilities where I may have a better experience. You never know what someone may be going through, and I believe paying customers should be able to ask reasonable questions about their bill without being made to feel as though their business is easily replaceable.
• MW

  Melissa White

  Aug 12, 2026
  5.0
  Brandon was really helpful getting us in to our unit, he was so nice! great price clean facility. Thank you so much !!!
• LL

  L

  Aug 5, 2026
  5.0
  Jeff is the best! You will always get great customer service at this storage unit location but especially from Jeff! He's always super attentive, caring and helpful.
• VM

  Vince Miller

  Aug 1, 2026
  5.0
  After having an issue with our previous storage unit place my wife and I stopped in here to get some questions answered. These gentleman in the office were super helpful and went above and beyond to get us into a new unit on a move in day that worked for us. This was by far the best experience I’ve had at any storage unit business.
• GN

  get noob

  Aug 1, 2026
  5.0
  Service was great from start to finish, they have bluetooth locks which are really cool so no paying for a lock. Jeff the manager helped me my phone went dead and couldn't enter my storage he charged my phone and drove me back, open my storage. And helped me with my things and drove me back to the gate. Service was above and beyond. Brandon was also really great has while. poliet and very patient. Pices are great I got a month free!

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