Gardner White Furniture & Mattress Store - Canton

Reviews

• AF

  Arianna F.

  3 days ago
  1.0
  DONT DO BUSINESS WITH THIS PLACE! HIGHLY DO NOT RECOMMEND!! Canton location! Worse experience with a purchase ive ever had! Long story short, we purchased two full sized beds, two matching dressers and a mattress for my kids. Before placing the order, i chatted with two different people to ask if a boxspring is needed for the beds. I was told NO by each person. I hate box springs and i would of picked a different bed if it required one. After two people saying no box spring needed, I called the sales person who has made lots of money from my family and I by commissions within the last two years, Sam, to see if he could waive the delivery fee from me because it was total BS that i would need to pay for delivery for over $2000 worth of furniture. He said to call him, I did and he said he would waive it for me, and since he wouldnt let me use a coupon i had towards my purchase, he promised me two $50 gift cards for the trouble (which i did not receive). I wanted to triple check with him before ordering through him, if box springs were needed for these beds and he said NO so we placed the order. I had to wait TWO MONTHS for this furniture. They finally delivered, and the delivery guy advised me to get box springs. I explained to him how i was told they werent needed by 3 different people, and he was shocked. He put the one mattress i had ordered that he brought onto the bed, and i was shocked. It 100% NEEDED a box spring. It was NOT safe for my kids to even sit on this bed. The bed has 3 slabs to hold the mattress and between the slabs theres way too much room that the mattress caved in. Also, theres about a 5 inch gap between the mattress and the headboard, which is NOT shown on the pictures online!! The image shows no gap and only one mattress. I immediately called Sam to let him know. He right away let me know that the price for the boxsprings would be $180 each. I told him that this is BS, everyone told me this wasnt needed and I was lied to. I told him I was not spending more money for THEIR mistake. He said let me see what I can do and I will call you back. Nothing. I reach out the next day, he says best I can do is $100 each which is BS. I told him thats ridiculous. No reply. I tried to call the store to speak with a manager ever, NO ONE WILL COME TO THE PHONE OR CALL ME BACK!!!! Since the delivery, I have called at least 20 times and no manager has called me back! My grandmother who had spent over $20,000 on furniture through Sam within the last year called him to see what the heck is going on and why he would lie to me and not try to make it right. He proceeded to YELL AT MY 76 YEAR OLD GRANDMOTHER AND CALL US LIARS. He said that he told us it needed box springs. HE 100% DID NOT. I called corporate who i reported this to, and the best they could do for me after all of this is $100 off each so I just paid it so my kids can finally sleep in their beds. This whole situation is UNACCEPTABLE!!! They made a mistake, and I had to pay for it. Extremely disappointed, and never again will myself or my family shop here again. STILL HAVE NOT GOTTEN A CALL BACK FROM A MANAGER BY THE WAY! NO ONE HAS REACHED OUT! EFF THIS PLACE. These beds are falsely advertised. They 100% NEED a box spring and the photos show just one mattress with no gap but if you only put a mattress on it, theres a 5 inch gap, be aware!! The beds i got are the Louis Philip Full Size Sleigh beds. I’m going to attach photos so everyone can see!
• MS

  Mary Spada

  4 days ago
  5.0
  This was the first time I went into the Canton location and despite my trepidations, the experience was very good. The sales team were patient and able to answer all of my questions. I was also surprised and pleased with the product warranty and usage policy.
• CS

  Cindy Stuch

  6 days ago
  1.0
  The staff at this location were incredibly rude to my mother when she visited and made her cry leaving. Shame on you. I will never recommend this location or any Gardner White to anyone going forward. This location treats you like you're scum if you don't immediately cave to their high-pressured sales tactics to get their commission. All my mother wanted was more time to decide before she spent thousands of dollars (which she would've happily done before staff was so mean to her!). Disappointed that management lets their staff treat people this way. I will be taking her mattress shopping elsewhere. Would NOT recommend this location or company.
• RL

  R L

  Oct 15, 2026
  1.0
  I purchased a new recliner and the back has no resistance when it is reclined it falls all the way back with just your resting weight ,you have to sit in an upright position to keep the back from laying down also it is less then 10 days old and the seat area is showing signs of wear . .
• PT

  Polly Takhar

  Oct 12, 2026
  5.0
  Tony was exceptional!! He guided us through the process of buying a new mattress which was waaaay overdue. He was patient. Never rushed us even though we were there late in the day. He took the time to explain different features so we had the information to purchase the perfect mattress for our needs. Go see Tony for any of your furniture/mattress needs. You will receive the best customer service and personal attention.

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