Gardner White Furniture & Mattress Store - Auburn Hills

Reviews

• GB

  Greg Brooks

  3 days ago
  1.0
  Bought a table, 4 chairs and a Bench seat for our home. Salesman sold us the $199 "White Glove Delivery" Only got it because we have a recliner sofa and loveseat on backorder and it was included in delivery. Day 1 (Sunday) - They deliver the tabletop, bench seat and 3 of the 4 chairs. They forgot to bring the legs for the table and one of the chairs was damaged. Day 2 (Monday) - They delivered the chair and legs, but forgot the hardware to mount the legs. Called salesman and complained with no results. Day 3 (Tuesday) - Crew shows up with the hardware, but no tools to assemble it. Joke was on them, because I had the tools. Delivery guys were good guys, but the rest was a clown show. The saga continues. I was contacted twice on Tuesday (9/1) telling me my back-ordered Sofa and Loveseat were available for delivery on Thursday and I'd be contacted Wednesday with my delivery window. No word all day today on my delivery window. Just got off the phone with customer service, and apparently, I was scheduled for the late day delivery run. Issue is, there isn't a late day delivery run in my area, so now it's supposedly rescheduled for Friday. We'll see what they can screw up now. Can't believe I fell for the "White Glove" delivery scam. I should have just rented a trailer for $20 and toughed it out on my own.
• MM

  Mindy Markowitz

  Aug 26, 2026
  5.0
  If you need any furniture/mattresses, etc. you need to run, not walk to Gardner White. I purchased furniture from the Auburn Hills location and the commercials don’t do it justice! The amazing selection at this store is incredible! If you do go to that location, you must have Shannon Gauthier help with whatever you’re shopping for. She is extremely knowledgeable, friendly, professional and patient and will take as much time as you need so you get exactly what furniture fits your needs! I went around the entire store for quite a while and I never felt rushed and Shannon answered my many, many questions!! They, also, offered me next day delivery, like their commercials say!! I highly recommend Gardner White!!
• CR

  Chanelle Riojas

  Aug 17, 2026
  1.0
  Horrible customer service! We have been waiting for over 7 months for a part to come in so we can lay on our brand new couch!! The last person we talked to was a girl named (Tatum )that wants to know obviously the whole story we’ve told the story 50 times to 50 different people. We’ve been told to call back and speak to a manager a customer service manager, then call and talk to a Corprate manager named Diane then we talked to somebody named Liz do not buy furniture from this place. We can’t even lay on our furniture. We’ve had for 6/7 months. It’s horrible service. The product is cheap. Do not go to this place and spend your hard earned money.
• KC

  Kathy Cantin

  Aug 13, 2026
  2.0
  UPDATE. I received an email from GW on 8/24/26 asking that I send pertinent info to an email account which appears to be a high monitored inbox for Rachel. I will follow-up as requested and update again. TU NOTE: This review is directed to GW CORPORATE not the AH STORE. I have purchased furniture from GW since about 2024. All purchases were fine and handled great by the salespersons at those times. However they do not remind or verbally express what is refundable or non unless the client asks. Sorry even tho I did all the research b4 purchasing, it is still THEIR SPACE and as i do with my customers, I will REMIND them of any caveats! 1. I ordered a comforter set with bed, power base (Waterford) but called asap next morning when store opened to cancel the comforter set only. Was told CANT DO THAT its already in fulfillment with vendor.  Salesman said let it be delivered to my home and return it. I knew bedding was NOT returnable but I trusted his advisement. Went thru difficulties bringing it back same day delivered and never took it out of package into the home. They were refusing the return.  I emphatically stated your salesman gave me the order to do so when I called to cancel in less than 24hrs which i had documented. Even Amazon allows order cancelations within 24hrs !!!!! O.k.got it returned less the restock fee. Salesman sent me a Mastercard gift card for that fee. SALES NEEDED MORE EDUCATION BEFORE MIS-ADVISEMENT costing time & frustration! 2.  THIS However IS THE UNACCEPTABLE ISSUE. I never purchased an extended warranty on anything until this July 2026 on the power base for mattress. It was and is an OPTIONAL WARRANTY, meaning it is not necessary to buy the warranty with base! It was itemized separate on the invoice by GW but BUNDLED on my charge statement with mattress & base & therefore TAXED and in the promo for DEFERRED INTEREST. Consumer law Michigan as i have been retail, states an OPTIONAL warranty is NOT TAXED let alone possibility of interest! Not only have i not had resolution for several weeks,  I have had to make the follow-up calls to Cust Svc myself even tho they were pleasant and stated they would call me. NADA ZIP ZERO. BECAUSE THEY ARE STILL INVESTIGATING and did not get a reply from their department!!!!!! Cmon GW quit stalling. You took my thousands then you Errored big time on bundling the warranty as taxable and with deferred interest. I tried then to CANCEL warranty with proration after a month. NO WAY even though their website says no refunds on warranty I signed the document given by GW with FCP the warranty company where in WRITING states warranty is cancelable with proration after 30 days and the lesser of $25.00 or a 10% fee of the $199.99 price.  I was o.k. with that even though GW had not resolved the tax/interest charges on it and took me over the 30 days when i decided to cancel !!! Upset and do not have faith in lack of understanding consumer law or negligent of docs they have the customers sign at purchase. NO IM NOT ROLLING OVER ON IT Either! Big companies try to wear out a small small party but not happening here when ive done all diligence. Ill take it up with higher state consumer Attny Gen law or other for erroneous charge and possible refund once clearing up ambiguity of their policy in conjunction with the FCP doc they provided with a cancellation clause. GW DO NOT INSULT BY STATING AGAIN the refund POLICY OR STORE CREDIT AFTER 4 YEARS. STORE CREDIT DOESNT RESOLVE THE IMMEDIATE Mis-charged tax/deferred interest ISSUE on an OPTIONAL WARRANTY under law. I NEVER EXPECT MY CUSTOMERS TO BE APPEASED WITH A 4 YEAR SENTENCE AND REFUND BASICALLY BACK TO THE COMPANY. BTW you also bundled the $50 old mattress pickup fee with bed and warranty making it taxable with deferred interest! That is a service fee not a product and NOT TAXED WITH ANY POSSIBLE INTEREST !!! This Needs to be CORRECTED ADJUSTED FOR TAX CHARGE. IT WAS CORRECTLY INVOICED AS A SEPARATE ITEM!!!!! WILL NEVER WARRANTY WITH GW AGAIN. 1st and last time!
• SP

  San Pred

  Aug 8, 2026
  1.0
  ⭐ 1 star Honestly, I would give 0 stars if Google allowed it. We bought a sofa from Gardner White for around $4,000 and also paid extra for the warranty. The experience has been extremely frustrating, especially considering how much we paid. The sofa has multiple issues. The recliners work maybe 3 out of 10 times. The fabric around the footrests is already wearing off and coming out almost every day with normal use. The frame/finish is not smooth, and there are noticeable gaps and poor fitting between the sofa pieces and the ottoman. For a $4,000 sofa, this kind of quality is simply unacceptable. What makes it worse is the service. We have submitted service requests FOUR times, and the issues are still not resolved. Technicians have come to our house, seen the problems themselves, and told us one thing while they were here, but their reports later say something completely different, almost as if there were no defects. The recliners clearly don’t work properly, but somehow this is not being properly documented or fixed. Our latest experience with customer service was even more frustrating. The representative wasn’t even willing to acknowledge some of the complaints. We were told they wouldn’t take another service request for issues that were already reported in previous requests. How does that make any sense? Those issues were reported because they were never fixed in the first place. They also don’t provide proper reference numbers for the complaints, which makes it extremely difficult to keep track of anything. We even requested a buyback, and nobody followed up. At this point, it feels like they are more interested in closing service requests than actually fixing the problems. We paid $4,000 for a sofa and extra money for warranty coverage. We should not have to repeatedly call, submit service requests, explain the same defects, and fight just to get someone to acknowledge the problems. Very disappointed with both the product quality and the customer service. I would seriously think twice before spending this kind of money at Gardner White.

Frequently Asked Questions About Gardner White Furniture & Mattress Store - Auburn Hills