Extra Space Storage

Reviews

• KK

  Katie

  4 days ago
  2.0
  Was disappointed with my experience with this business - I ‘reserved’ storage, but when I called to confirm my move-in I was told the unit was no longer available. Apparently ‘reserving’ means you are reserving the rate only - not an actual unit - so you can effectively ‘reserve’ a rate on a unit that does not exist. Store managed said they tried to call me, and I did have a missed call, but no voice message, and I had continued receiving ‘your move in is approaching’ messages in the meantime. Confusing messaging. I had to find another unit last minute at a much higher price than I had reserved.
• MC

  Melvin Cross

  6 days ago
  5.0
  Shamia was of great help. It was great customer service. Come here. It’s nice and peaceful
• GG

  Gary

  May 11, 2026
  5.0
  MS Shamia was very helpful and nice and lead me in the right direction
• JJ

  Jacqueline Jones

  May 1, 2026
  5.0
  Shamir is so pleasant and knowledgeable. Very professional and courteous. I rate her exceptionally customer service.
• JD

  j d

  Apr 9, 2026
  2.0
  This Facility is very clean,it did have a mouse problem 6 yrs ago but they seemed to have address it throughly.I have rented from this organization for 6 yrs and the rent increases was too much for my budget.The final straw was when they went up on my unit for $80 more dollars a month.....,$80.,l was in disbelief,not $10,not $15. but $80.l went through a difficult separation & this Facility was a Blessing to store my many home items at the time(l'm not a store).When l called the Windsor Mill location a lady answered & said maybe l should down size,that's when l decided to relocate someplace else.l called Corporate and the call was redirected to the facility l rented from(go figure).I've seen tall ladders from time to time that was tall enough to look into one's unit & take pictures of customers belongings(maybe thats why the drastic increase came about). Upon my moving out of the storage,l seen a young lady cleaning there so l asked was she the one l spoke to on the phone and why the drastic increase after l had been there so long,l paid on time & never a late payment,she said Corporate makes up the increases so you don't be there too long.Whaaaat,l thought that was one of the dumbest things I ever heard. What does it matter how long someone rents,that pays her & everyone else salaries, collectively.With a stupid economy, stupid tariffs and stupid people in the Administration,most businesses seems to be taking a cold advantage of the Consumer & that unacceptable.Unbelievable but Believable. 🤦‍♂️

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