Lovesac

Reviews

• AB

  Amanda Belcher

  May 1, 2026
  2.0
  I went to the Towson Lovesac last week to purchase a sofa, not ponder purchasing a sofa - actually purchase it. There were two associates in the store and I assumed one was training by how little the knowledge was, I actually knew more about the product after reading online - then I was informed (by who I assume is the manager) that that associate was not training and was knowledgeable. I asked for 3 quotes so I could take home and discuss with my significant other which option would be best. He couldn’t figure out how to do the quote and didn’t want to interrupt the other associate who now had her own client. I was told they would email me the quotes by tomorrow, I’m thinking why can’t you email me them as soon as you ask your manager how to add the frame to the quote? But I just went with it. “Tomorrow” came, no quote…a week went by no quote. I called the store to get my quotes and no one ever picks up the phone. I emailed, no one responded. With that, I drove 45 minutes to the York Store and purchased the sofa, those associates are great! Which I’ll be reviewing that store as well, with a 5 star…like I said I knew I wanted this sofa, I just wanted to look at it in person. So the Towson store had a pretty easy sale, but just couldn’t send me the quote or pick up the phone.
• SS

  Sara

  Apr 15, 2026
  1.0
  I'm in awe of everything: a well-earned review! 1 star because I did get the couch I ordered, nice silver lining. Don't bother ordering through the store. ONLINE ONLY. I'm somehow STILL in the middle of issues caused by this store on separate occasions that started in February. It's taken me opening $1000+ worth of credit card disputes to get some action on the refunds owed to me. And it's not over yet! Despite two separate associates mis-ordering two different products, my frustrations are directed at this absentee store manager, who should've been on the phone with me this entire time and has been "at Costco" or "at the other store" or "on calls" and leaving her sales associates to deal with this entire situation. To this day, she has not reached out to speak with me. She's instead sent a 5% "my bad" credit...after dozens of calls trying to sort this nightmare situation out. I've spent hours now trying to correct their mistakes and it still hasn't stopped! Here's the whole thing!: In February, I ordered a Snugg 2 seater couch in-store and paid in full that day - and thank god I used my credit card and not their store card. I was called maybe 30 minutes later by an associate to say the sale was rang up incorrectly. They rang it up as the loveseat and not the couch. I was told I would be receiving a $300 credit for the price discrepancy. Fine. Two weeks go by, this credit is still not applied (to be continued). I received the Snugg couch a few days later and went back to the store the following day to upgrade to the better pillow inserts (the base inserts are like bricks). I was charged. I came home to an email/text from the store that I needed to pay more because they rang me incorrectly. For those of you playing at home, this is now twice the store filled an order incorrectly. Ok. I pay in full. Then, they shipped me... an entirely different couch! The loveseat couch they incorrectly ordered the first time...and were not at all in a rush to take it back. "Hey, here's a random couch just like, just hold onto huge, heavy boxes and print return labels and someone will get these out of you house at some point!" You should always be available and home to send and receive luxury couches, is a lesson the brand story is telling us here. After hours of trying to get this couch out of my life, I wound up paying my friend with a truck to help me take it back to the showroom. Then, I came to find out that the new inserts they ordered don't even fit my couch, they were for the loveseat I was incorrectly wrung up for the first time and just took back to the store. Guess who had to take those 4 boxes back to the showroom too? Back to the $300 dollars they owed me from the first sale - I was informed, by the store, that I wasn't getting that money back until the wrong couch they sent me got returned. Would've been nice to know! To recap, I received 1 correct couch, 1 incorrect couch I didn't order and 4 incorrect cushion inserts. By that point, when they finally got their bearings to order the right inserts, I said "cancel it" because I didn't feel like doing yet another return. Thought I was free, aside from not refunding me in the window they said refunds would be processed and still having open disputes. I got an email last Friday, April 13th, that those cushion inserts are shipping to me. Out of the blue. I, of course, called to say "stop the order, why I am getting these?". No idea. Then, for fun, 4/15, today, I get another email that ANOTHER set of the same cushion inserts are shipping. A duplicate! Wow. Call the store: "No idea, we'll try to stop the order, oh we can't." The manager is out somewhere doing something that makes her unreachable at all times. "Who ordered these inserts?" No one. According to the store. The specter of Lovesac did, I guess. Now I get to take off work, to be home, to try to refuse two separate deliveries. SO! How is the couch itself? Fine. Just. Fine. The base inserts are stiff as bricks. Buy anything else from any other store. It's not at all worth the risk.
• DB

  Debbie Brzozowski

  Apr 2, 2026
  5.0
  Miranda was seriously amazing. I came back weeks later and she not only remembered me, but exactly which sactional and fabric I was considering. She was super patient, never pushy, and made the whole process feel easy instead of overwhelming. You can tell she actually cares about helping people find what works for them, not just making a sale. If you’re going to Lovesac, definitely ask for Miranda. She’s the best.
• SF

  Sarah Fink

  May 27, 2023
  5.0
  The guys are so awesome and were great about showing us different configurations and options! Thanks for hooking us up Tommy!

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