La-Z-Boy Rockville

Reviews

• JT

  J Michael Thompson

  Aug 22, 2026
  5.0
  Staff in showroom was very helpful & the delivery guys were excellent. Very happy with my new chair.
• GL

  G. Leiman

  Aug 22, 2026
  5.0
  The salesperson who helped me, Nikki, was very helpful and patient. It took me a while to choose a fabric and she went out of her way to locate a swatch corresponding to one fabric I identified on the company website.
• JS

  Julia Spence

  Aug 17, 2026
  1.0
  I’m very sad the way La-Boy hace handled a problem either lift chair for my mom. I bought a 3,000 thousand dollar chair in 2024. It has broken two times. I have been waiting 3 weeks for someone to come a fix chair. Mom, just got out of hospital a beds the chair desperately. I have contacted the store I bought it, extended warranty, and costumer care. Please debut a chair for your elderly parent
• JP

  Judy Partlow

  Aug 16, 2026
  5.0
  The sales lady was very helpful and very present. She understood our problem and worked very hard to show us what the possibilities were. The store is beautiful and there are many many choices. Also the most comfortable chair I’ve ever sat in.
• EH

  Elizabeth Hymel

  Aug 7, 2026
  2.0
  Ordering by phone at Lazyboy Rockville was a nightmare. I have previously purchased a Lazyboy over the phone in New Orleans (Mertarie) seamlessly using doc-u-sign. The first person who answered the phone told me straight up, If you don’t have a printer I can’t sell you a Lazyboy recliner. I called back a few minutes later and got someone who was filling in at the store for the day. She did go through the process of selling me the recliner I wanted. The process was extremely slow but she did say she didn’t have her prescription glasses and was using someone else’s readers to help her. At the end of the sale she asked if I had a printer and I said, no. I asked her to send the paperwork through Dock-u-sign and she said they didn’t have that service. I can’t believe Lazyboy Rockville expects their sales people to sell over the phone and not offer Dock-u-sign services. She said she would put the order through and hope for the best. I was offered a delivery date of 2 days later. The next day I get a call from delivery and they give a the details of my delivery. That evening ( the evening before the delivery) I get a snarky call from the store manager saying I have to have a printer to receive the bill and terms of agreement then sign both and then photo them and send them back. He says he’s emailing them to me and I have an hour to sign and get them back to him. I he doesn’t receive them before 6:00pm the sale is void. I have just spent all this time ordering this recliner for my 93 yr old dad who needs the power lift function to get from the recliner to his wheelchair. I check my email for the next 10 minutes and I don’t receive any email from him. I go back into my email and find the original sales receipt for purchase and terms of the agreement. I screenshot both pages, sign them both using the pen tool in edits, call the manager back for his email then send the two signed pages as an attachment. I stayed on the phone until he received them. The only easy part of all this was the delivery. I got a phone call an hour before. They wheeled the box with recliner to the apartment, moved a chair to another room to make space for the new recliner, assembled it, explained how it worked then took the packaging with them. If I had it to do again I would drive the hour and a half to the store to buy the chair.

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