Capital Hot Tubs & Saunas – Rockville

Reviews

• JH

  Jody Holt

  Aug 26, 2026
  1.0
  If I could give a half-star, I would. We purchased a Smart Top Hybrid Vanish XL (made by Leisure Concepts, for $7,500) for our MasterSpa swim-spa from Capital Hot Tubs Rockville in October 2024 (purchased swim spa from Hot Tubs Inc.) and it was delivered and installed in March 2025. In May 2026, one of the lifting pistons/shocks that assist with opening the top failed and ripped itself and it's thick metal bracket from the top, and flipped back and hit my wife pretty hard. I called Capital's service department and finally was able to speak with someone two days later, and she said I had to pay a service fee for them to come out and look at it. Nope, this thing is under warranty, it broke under very basic usage and hurt my wife, I am not paying for anyone to to inspect it. Well, I was told that if I did not pay, then they weren't going to help. I called back a few days later and someone there said that they decided if I sent them pics, then they would look into what could be done instead, but again would not come out unless I first paid them. So, I sent them the pics of the damage/defective parts and then didn't hear a thing from them over the next 4-5 weeks (and this was after repeatedly calling their service dept and and asking for a return call about it). So, I then instead called the salesperson who sold it to us from that location. He was pleasant on the phone, and has seemed to push the issue slightly forward to get Leisure Concepts involved......but......still to this date (after 3+ months now) I have yet to get one (1) phone call back from anyone at Capital Hot Tubs! I call the salesperson every 1-2 weeks, and he acts surprised that no one calls me, and says he is escalating it, and then re-reads me the email from Leisure Concepts, but at the end of my call to them, I pretty much know that no one from there is going to call me with either a solution or date to come fix the top. At this point, we can get the top opened with two people, and I am extremely happy that we did not purchase the swim spa itself from them or we would have the same service issues with something even more expensive. I generally do not leave revues unless the entire company has repeatedly failed and I see future of it improving. A bad meal somewhere is usually singular, but this lack of concern or service is beyond acceptable.
• GK

  Gina K

  Jul 22, 2026
  5.0
  We recently purchased a hottub from capital hot tubs. Ian in sales was extremely helpful in idenitfying what might be a good fit and timely in his responses. Christa was extremely helpful in scheduling the billing and ensuring a smooth delivery. The delivery was easy and smooth and we are just waiting on a filter. Would recommend.
• DR

  Davina Rosen

  Jul 6, 2026
  1.0
  Similar to another reviewer, we are beyond frustrated that we cannot get ahold of anyone to service our Swimspa. We purchased our SS from this company a few years ago, including warranty. They closed our pool in the winter 2025. Now it’s July 2026 and we cannot get ahold of anyone to reopen our pool. We have called almost twenty times and no one has answered the phone once in two weeks. We have left six messages and submitted two online service forms. At this rate, we may lose the entire summer of swimming with our pool closed, including our child’s swim birthday party. So frustrated.
• AH

  Adrienne Hunter

  May 29, 2026
  1.0
  Is there actually a service department at Capital Hot Tubs? My hot tub was installed on April 6, and arrived with a missing knob for one of the jets. The installers said that they would bring the knob out the following day. That didn’t happen so I submitted an online service request and placed numerous calls and emails to the sales and service departments over several weeks. I also requested service on the salt system. Eight weeks later and still no response. I even let the salesperson know that I would be writing a Google review if there was no response to my request, but that didn’t help either. Now one of the jets on the hot tub is not working. The salesman told me that there was a lot of turnover in the service department, but that doesn’t excuse the lack of response. I can not recommend Capital Hot Tubs at this time due to their poor service.
• MS

  micheal Stanley

  May 12, 2026
  1.0
  Buyers Beware!!!!!!!!!Bought a Hot tub from them about 2yrs ago. The Hot Tub was great and we paid them to do the monthly service on it. The hot tub got a leak almost 1 year ago!!! We called because it is under warranty.... We have been waiting for 8 months to get it fixed!!! Have called several times and get the run around !!!! We spent over $10,000.00 with them and have a worthless hot tub!!!!! I would spend my money some where else!!!!!!!!