Hot Tubs Inc

Reviews

• MZ

  Michelle Zemil

  Aug 24, 2026
  5.0
  Mike Kenny helped us out at a hot tub expo and was very patient, answered all our questions, helped find the right model for us (not just the most expensive one), and got us a great deal. Thanks, Mike- can’t wait to get our spa!
• EH

  elmurod husaynov

  Aug 20, 2026
  5.0
  I had a delivery here, and the delivery person, Cody, was great! He unloaded everything so quickly, and he even helped me with the bungee cord.
• DN

  Danny Jay “Prepping Aint Easy” Noneya

  Aug 7, 2026
  5.0
  Mike Kenny was amazing! My girlfriend and I went to a go tub tent sale in Maryland. Mike Greeted himself and helped us through the whole process. He was very friendly and knowledgeable about the spas and worked with us. We were happy with the deal he offered us and he added a couple extras to seal the deal. He wasn’t pushy and he was a pleasure to deal with. Thank you Mike! You were amazing.
• CJ

  Corey Johnson

  Jun 23, 2026
  5.0
  Great customer service everytime I come in. Very knowledgeable and patient.
• JQ

  Jennifer Quinn

  May 24, 2026
  1.0
  I will NEVER do business w this company again; will never recommend them; and I warn all to beware. Bought a “floor model” from them when they were at the Fredericksburg fairgrounds in VA. first salesman was a customer predator so asked the manager to deal w us and have the salesman leave us alone. Asked about one of the models. Wanted a “plug and play” model. Nothing we’d need an electrician for just something simple we could plug into a 110 plug. Got a decent price; set up a day for delivery. They delivered set it up all except for plugging it in or putting water in it. When it was time to set it up my husband and I couldn’t find the plug. No “how to” brochure just a click website and learn - Fine no problem but annoying. Noted the plug was “under the tub” just needed to pull it out and plug it in. Rather heavy tub but husband lifted it. Nothing under the left corner where it was noted to be on the website. Ok tried the right side again nothing. Ok did but let’s take the panel off and see if maybe it’s in there. Nothing. Call the manager. Apologized. This model needs 240 won’t work on 110 - have to buy the wire separately. Ok wasn’t what we were told. We verified and reverified it was a “plug and play”. Sorry was an oversight on their part. They’d send the wire overnight - we would just need to wire it into the motherboard. Ok….um not what we feel comfortable with. Asked the contract an electrician for us tie have one of their service people come do it for us. No that’s not something they offer. I again noted our fear of messing with the motherboard as it could fry the board and we’d have a $7500 tub we couldn’t use. Told him I wasn’t happy and I was going to write a review on them noting the “bait and switch” he said he thought my reasoning for doing so was “silly” and did not merit a bad review. Noted it was very simple to hook up we couldn’t mess it up and it’d be fine. Ok we agreed to try it. Open the panel access the motherboard. White to white. Black to black and green? Um where does green go? Long story…..not so short I guess. We have a new hope tub from Hot Tub Inc in MD we cannot make work because we are not electricians, we cannot figure it out and the company is stating their “job is done” they delivered a hot tub. They sent the wiring they “forgot” doesn’t come with it and refuse to assist in any other way than “we can send you some free chemicals or a discount to shop at our store”. DO NOT purchase from this company unless you are or know an electrician as all you will have is an expensive “bathtub” and nothing more. I’m sorry if the manager Mark thinks this is a “silly” reason to fuss about them. Personally I feel let down, bait and switches, and left high and dry.

Frequently Asked Questions About Hot Tubs Inc