Brody Brothers Pest Control in Owings Mills

Reviews

• PD

  Patrick's Hair Design

  Aug 21, 2026
  5.0
  I haves used Brody Brothers for over 5 yrs. The service is excellent, the techs are friendly and knowledgeable.
• RF

  Rosina Ferrante

  Jul 29, 2026
  1.0
  We've had a subscription with Brody Brothers for a few years through our landlord, and they are a professional and communicative team, but unfortunately don't stick the landing. - Brody Brothers comes to our home for quarterly treatment for general pests, and our house is still constantly ridden with carpet beetles, oriental roaches, ants, and spider beetles. - We had a several-month long mouse problem that got to the point of seeing a mouse run across the floor in broad daylight on a regular basis and finding droppings daily. Every time Brody Brothers came out, they sent a new technician that wasn't familiar with our place, and identified new gaps to fill. Why did every technician miss gaps then? This didn't solve the problem. - Brody Brothers incorrectly identified a bug as a June Beetle twice when I told them it looked like a bed bug. After a third instance of my insistence it looked like a bed bug, they agreed and scheduled a date 5 days later (3 business days) for an inspection. This was too long for us to wait actively seeing the bugs in the home so we sought a different company. - Once the other company identified the bugs as bat bugs and confirmed we actually had bats in the home, wildlife handled the bats, and we called Brody Brothers to help treat the home for the remaining bugs. They flat out said they can't treat for bat bugs, even when I asked if they could just apply pesticide around the home, they said no. I want to say I've had a good experience with Brody Brothers as they are a professional and reliable team, but when I run the numbers of every pest issue they've come out for, none have been resolved.
• YM

  Yvonne Molotsi

  Jul 27, 2026
  3.0
  My one year contract for mice control comes to an end this month. Service is always thorough and technician Ty is very professional and knowledgeable. The only negative is poor communication within the office. I booked my appointment 3 weeks ago and requested a first appointment at 8AM because of an appointment I have at 10AM. The office said no problem especially since I was booking the appointment so far in advance. At 8:30 today I call the office because nobody has shown up. I was told that I am second on the list so probably between 9 and 10AM. I am told that the schedule is made morning of depending on technician route so the request to be first means nothing. I was also told that the first appointment is 2 miles away from my home. They seriously can't rearrange a schedule 2 miles away. Disappointed. It's 9AM now, and still waiting for the technician.
• TT

  Tess

  Jul 23, 2026
  1.0
  I decided to switch from my current quarterly pest control provider to Brody Brothers because they came highly recommended and offered additional services, including sealing holes in my basement stone walls where pests might be entering. Unfortunately, my experience ended before the service even began. I scheduled an initial appointment for today with a 2:00–4:00 PM arrival window and took time off work to be home for the visit. However, I received a call the morning of the appointment informing me that they would not be able to come due to other service calls in my area. While I understand that scheduling challenges and unexpected issues can arise, the same-day cancellation was disappointing, especially since I am leaving town this evening and specifically wanted the service completed before my trip. The next available opportunity would not work with my schedule, so I decided not to move forward. Because the appointment never took place, I can't comment on the quality of their actual pest control services. My review is based solely on the scheduling and customer service experience, which unfortunately did not meet my expectations.
• BG

  B GT

  Jul 20, 2026
  1.0
  Brody Services failed to deliver the solution I contracted them for, misrepresented their methods, and ultimately banned me as a customer for canceling a contract that they themselves assured me I could end if the problem persisted. Because of our home’s location, field mice are expected, but they began entering our home in significant numbers. We used traps and disposed of them ourselves but wanted a professional solution. Before signing a one-year contract with Brody, I explicitly asked whether I could cancel within the first year if the issue continued. Their answer was "yes". After signing, the representative told me that “mice communicate with each other,” implying they learn trap locations and warn others. My husband, who grew up in the country, immediately dismissed this as nonsense. I told her I did not sign a one-year contract to be told the only solution was moving traps around. Their first service confirmed my concern: they simply took my traps, moved them around, and placed a few of their own—sometimes directly next to mine. They did not treat the issue, did not seal entry points, and did not provide any professional intervention beyond what we were already doing ourselves. Meanwhile, mice continued entering under the garage door, which Brody claimed they would a replace a liner that should resolve it. Later, they said the part was on backorder. It never arrived. They should have disclosed upfront that: • They planned to rely on trap moving rather than actual treatment. • The garage door guard was unavailable. • They could not realistically prevent mice from entering given our location. • A one-year contract would not add value. Instead, I was misled into a contract that provided no meaningful service. I canceled because they were dishonest, ineffective, and did nothing beyond what we were already doing. Canceling was not an attempt to cause trouble, it was a response to poor service and there was no intent of a bad review as I believe businesses make errors however... Fast forward to today: we have an annual ant issue and wanted a one-time treatment. This is a bit different than a mouse concern and more likely to have an effective solution. I called Brody for a quote (along with a few other pest control businesses), explained that the mouse service had not worked out, and after being placed on hold was told I am banned from receiving Brody services because I canceled a contract early—despite being told I could. I never spoke badly about Brody and even sent them a customer who I will now be sharing this experience with. This is unprofessional, retaliatory, and a clear warning to others to not sign a contract with Brody unless you receive a written guarantee that their services will fully resolve your issue and that you will not be banned if you have sufficient reason to cancel. I was kind, understanding and I also failed to mention, they had a billing concern too, so they had to apply the overcharge to a future visit, but what if I had not caught that overcharge? I was not going to give this review until the representative on the phone told me good luck in the future in a condescending tone when all I asked was for her to pass along my feedback. So this should better get their attention. They were dishonest, ineffective, and punitive when held accountable. I'm no longer able to support this business.

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