Extra Space Storage

Reviews

• RE

  Rosemary Eldridge

  Oct 4, 2026
  5.0
  Aaron was absolutely superior at his job... he showed me my unit and all the ins and outs...An asset to the business....
• OL

  Oakom Nig. Ltd

  Oct 1, 2026
  5.0
  Very nice and clean facility. The front office customer care associate was very friendly and professional.
• Q1

  QUEEN 1

  Sep 10, 2026
  1.0
  Avoid this location if you value customer service and cleanliness!!!! I have had a storage unit here for over a year, and almost every single phone interaction has been horrible, met with zero urgency or care. The manager, Andy, is extremely rude and passive-aggressive. Months ago, he hung up on me mid convo. When I called back and asked to speak to a manager, he proudly stated he was the manager, said "Mmhhmm," and hung up on me again. I finally visited my unit in person this week, and his attitude was just as terrible. When I asked him if he would want his own employees treating customers this way, especially since I’ve done nothing to deserve his attitude, he showed nothing but disdain. He genuinely does not possess the basic manners or customer service skills required to be an employee, let alone a manager. On top of the awful management, there are roaches crawling all over the facility. I am currently rushing to get my belongings out of here, praying they aren’t infested with critters. The one saving grace of this facility is an employee named ANDRE. He deserves five stars for sure. I had a great experience with him when I explained my situation, and he kindly offered to move my due date to give me more time to pay. I was so happy when I finally got someone other than Andy, although it was only once. Andy has never offered that kind of helpful support. Thank you, Andre, you truly made a difference! Andy, on the other hand, needs to be replaced immediately. I truly hope Extra Space Storage takes this seriously and evaluates the type of people they hire!!!!
• IF

  Isaac Foreman

  Sep 2, 2026
  1.0
  I’ve had an extremely disappointing experience with Extra Space Storage. When I first rented my unit about nine months ago, my rate was approximately $80 per month. Since then, the price has increased dramatically and is now $250 per month—more than three times what I originally paid. I called to discuss the increase and was left on hold for at least 10 minutes. I was eventually offered a temporary reduction to $175, but I was also told that the rate would likely increase back to $250—and possibly even higher—in the future. I was basically told that this is simply what storage facilities do. That explanation does not make a customer feel any better about such a drastic increase in less than a year. The customer service at this location has also been frustrating. When I need assistance from the employee I believe is named Andy, he frequently is not in the office, and I have had to wait 5–10 minutes for someone to return. On top of all of this, the elevators are rarely working. For a storage facility where customers need to move boxes, furniture, and other heavy items to and from their units, having elevators that are consistently out of service is a major inconvenience—especially while the monthly rental rates continue to increase. I understand that businesses occasionally adjust their rates, but going from approximately $80 to $250 in nine months while dealing with poor customer service and elevators that rarely work is unacceptable. This has been one of the worst experiences I’ve had with a company. I would strongly encourage anyone considering Extra Space Storage to ask specifically about their rate-increase policies and the condition of the facility before renting a unit.
• SM

  Scott Matranga

  Aug 22, 2026
  1.0
  Wow, plenty of likely-fake reviews propping this place’s score up. Check out for yourself how many of the 5 star reviews have less than 3 reviews total, some only have this one so it’s pretty obvious. Speaking from a year of renting here, my opinion is that this is a horrible facility. They will almost certainly raise your rent by as much as double, they seem to do that to everyone. Ours went from $87 per month for a 10x7 to $163 per month after only 3 months. Then, exactly one year later we receive notice that it’s raising again, this time up to $245(!!!). So after a year the monthly rent tripled. And it’s not like this facility is located in a prime area, it is not. There is nothing around and it’s at least 30 minutes away from DC by car, with no nearby metro connections either. The onsite “security” pays no attention to other tenants letting multiple vehicles inside the gates or other suspicious characters roaming the inside of the facility. And probably the worst part is that this place is not “climate controlled” as they advertise. We measured 85 degrees and over 80% humidity INSIDE the building both in April and August. Several of our wooden furniture pieces have both mold spots and water swelling from a leaky overhead fire sprinkler supply pipe (see photos). So yes, when we received notice of a second rent increase that triple our original rent, we spent the time and effort to pack up everything and move it all across states to Herndon, VA to a competing storage facility that is 10 x 5 (slightly smaller) but only $105 per month and locked in for one year (!). This new facility is definitely climate controlled and the staff are more plentiful and friendlier! So if you’re reading this, please do not fall for their predatory introductory price rates. They absolutely will raise your rent after 3 months and probably again after one year, and this place is definitely not sufficiently climate controlled. Buyer beware and steer clear! The other 5 star reviews are most likely fake.

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