Hearth and Home Mercantile is a beautifully designed home goods store, offering an exquisitely curated selection of home décor, unique gifts, hand selected antiques, and whimsical children’s items. Nestled in the historic downtown Frederick, Maryland, we specialize in bringing you a blend of French country, primitive farmhouse, and English cottage design.
Our store is a sanctuary for those seeking inspiration to create their ideal home, with warmth, personality, and the perfect balance of minimalism and maximalism. We are local, family run an operated, and specialize in sourcing superior home décor, working with local artisans and quality small businesses for our new items, and hand selecting all antiques.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.