Aaron's

Reviews

• SS

  Stephie

  2 days ago
  1.0
  Anthony Shannon an Mr Davis are amazing an always willing to help there customers the other lady needs to loose her attitude a learn to add. Several times she has tried to charge me more than suppose to. She always has an attitude with me. I am ready to take my money and service somewhere else. If you don’t like your job or working with customer service u shouldn’t be a manager. I understand there late fees an stuff but the attitude is unnecessary and she will get one back every time she gives me One
• IS

  Irvenna Singleton-Walton

  Jun 23, 2026
  2.0
  I am extremely disappointed with my experience at Aaron's on Eastern Boulevard in Essex, MD. After many years of not doing business with Aaron's, I decided to give this location another chance and purchased a living room set. I was initially told the furniture had only been returned by a previous customer after a couple of weeks. However, after delivery, I learned that was not accurate and that the furniture had been in the previous customer's possession much longer than I was led to believe. To make matters worse, I discovered a rip in the sofa. As soon as I noticed the damage, I contacted the store to have it repaired. Since then, I have made numerous calls to the manager and have received the same response every time: that they haven't heard anything yet and will call me back. Those promised calls never come. There has been absolutely no follow-up, no updates, and no sense of urgency to resolve the issue. Customer service appears to end once the furniture is delivered. A damaged item should not require customers to repeatedly chase management for answers. The lack of communication, accountability, and concern for customer satisfaction has been incredibly frustrating. Had I known I would be dealing with damaged furniture and months of unanswered promises, I would have taken my business elsewhere. Based on my experience, I cannot recommend this location.
• MM

  Monique

  Apr 3, 2026
  2.0
  I rented a couch and loveseat for Thanksgiving 2025 and paid for expedited delivery. I called a few days before it was supposed to arrive, to confirm delivery and was told by David that it wouldn’t be delivered on time due to staffing issues. I was livid because I paid for expedited shipping and ended up paying someone else over $200 to deliver it—something Aaron’s should have done. When I called customer service to request compensation, my complaint was completely ignored. The staff at the store—David, Anthony, and the front desk lady were pleasant and helpful, and they worked with me when I needed to return the furniture early due to financial hardship. The major issue is communication. Every time I called to arrange a pickup or return, it was an issue or the front desk lady never had any record of it, causing repeated reschedules and extra charges. While the in-store staff are great, this Aaron’s customer service for delivery, pickup and communication are horrible. I probably will never rent from this location again.
• KM

  Kendra Mckisset

  Mar 19, 2026
  1.0
  I would have gave a 5 but I have lost trust in them. Your WORD means everything. You don’t lie and tell a customer that you will and have ordered new chairs for my dining table because one was visible messed up. I wasn’t gonna go get the table because of the chair. I was told I would get you a new one. You told me what you wanted to at that time to make that sale. It’s wrong I pay my payments on time not one missed or late. I also referred a friend to you guys. My fiance went in to ask about the chairs 2 weeks later for him to be told the chairs would come Tuesday. It’s been another 2 weeks. No call no nothing. It’s wrong
• BW

  Brayona Wolfe

  Mar 14, 2026
  2.0
  My husband and I ordered furniture on the 3rd of march was told it would be delivered the 12th… no call or anything he called and they don’t even have a delivery date…. So of course after waiting a week for nothing and taking off from work because of the hours they operate we have to cancel it because had someone called the days off could’ve been switched but the lack of communication is unfortunate on their part

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