At Home

Reviews

• CP

  Candice Powell

  Sep 26, 2026
  5.0
  Wonderful customer service from Clive & Ashley… loved all the products they offered & the free delivery options!
• BC

  Bianca Crandall

  Sep 22, 2026
  1.0
  ⭐ 0 stars for management — if I could give zero, I would. I would give this store 0 stars, not because of the store itself, but because of the way I was treated by the manager. About a month ago, my 7-year-old was so excited to purchase a Toothless dragon. We bought the box and put it away. Today, when we finally opened it, we were completely shocked and heartbroken to find NO TOOTHLESS DRAGON INSIDE. The box contained only an empty plastic bag and four sticks that were supposed to secure the toy. You can imagine the frustration and disappointment on my child’s face. As a parent, it was awful to see. I went back to the store expecting the situation to be handled with some basic customer service and understanding. Instead, the manager offered me store credit. I explained that I did not want store credit. I wanted either my money back or the Toothless dragon I had actually paid for. I would have been perfectly happy to leave with the product I purchased rather than an EMPTY BOX. The manager then chuckled and basically told me that store credit was all they could do. No apology. No genuine concern. No acknowledgment that their store had sold me an empty box. And then, as I was walking away, she asked, “Don’t you want your box?” while smiling as if it were some kind of joke. I honestly couldn’t believe it. I said, “What in the world would I do with an empty box?” This entire experience was extremely disappointing and completely unnecessary. Mistakes happen, but how a manager handles a mistake says everything about the business. I expected an apology and an effort to make things right. Instead, I was made to feel like I was the problem. I sincerely hope the owner or corporate management sees this review and seriously considers how their managers are treating customers. This is not the kind of customer service any parent should receive, especially after their child has been excited about a toy only to discover they were sold an empty box. Do better.
• LD

  Latoya Douglas

  Sep 17, 2026
  5.0
  They have everything, for every home and garden need
• CF

  Chelsea Flowers

  Sep 17, 2026
  5.0
  Maryam and Sayo made our experience wonderful, I want them to be recognized for their awesome service and positive attitude.
• YS

  Yolande Sarchet

  Sep 7, 2026
  5.0
  Great prices for decent quality products.

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