Capital Hot Tubs & Saunas – Clarksburg

Reviews

• AL

  Ashlee Lane

  5 days ago
  1.0
  They will sell you the hot tub and be superb. However getting answers for service is impossible. They never answer their service line nor respond to voicemail messages or email messages. I’ve been trying since March (now May) to get an answer for warped paneling. Two weeks ago Vanessa promised me she would call me back with an answer. Guess what she never did. Been calling for a week. Only sales people answer the phone and they claim they can’t help. The most important aspect regarding a hot tub purchase is the efficiency of the service team and Capital Hot tubs isn’t it. Please note that the positive reviews are mostly before the Leslie Corp acquisition.
• LG

  Laura Gentili

  Feb 19, 2026
  5.0
  Luke did an outstanding job servicing our hot tub. He completely emptied, deep cleaned, and refilled it, and the entire process was seamless. He was extremely professional, knowledgeable, and efficient from start to finish. We couldn’t be happier with the service and would highly recommend Luke to anyone looking for reliable and thorough hot tub maintenance.
• PP

  Paul

  Feb 14, 2026
  1.0
  Purchased a spa from Capital Hot Tubs June 2022 and went into service September 2022. Ran into an issue with the spa in December 2025, took 3 - 4 weeks for them to deploy a tech. When the day came for service, tech showed up to my billing address rather than the address where the unit was installed. Their mistake delayed service by another 2 - 2 1/2 weeks. Their explanation for the delay in service was that our location was somewhat remote so it isn't easy to get someone out there. I then asked them why would they sell a hot tub to a customer when they couldn't possibly provide expedient service. Their response was salesmen are on commission so they aren't necessarily doing what is in the best interest of customers. Moral of the story is if your location is over an hour from their service center, you might consider looking elsewhere.
• CV

  Chad Vidt

  Feb 6, 2026
  5.0
  We recently purchased a Hot Spring Pulse spa from Capital, and while there was an initial mix-up with the unit delivered, I want to highlight how professionally the team handled the situation. Once the issue was identified, Jeff, Meaghan, Rob Jason and the rest of the team were responsive, transparent, and focused on making it right. They replaced the tub with a brand-new unit, documented extended warranty coverage, provided new startup supplies, and issued a credit — all without hesitation. The delivery and service crews were excellent to work with, communicated clearly, and took care of everything during the swap. Mistakes can happen with any company, but how they’re handled is what matters, and Capital absolutely stood behind their product and their customer. We’re very happy with the final outcome and wouldn’t hesitate to recommend them.
• TS

  Timothy Steele

  Jan 30, 2026
  5.0
  Yasmine was extremely helpful. She provided more information and a solution to my issue in the short time talking with her today than I have received over the past 5 months attempting to get it resolved. She was very pleasant, professional, and knowledgeable of how my issue could be resolved.