Aptive Pest Control

Reviews

• KD

  kenneth deutschkron

  6 days ago
  1.0
  Here's a more concise version that still captures the key points and maintains a professional but pointed tone: My experience with Aptive was extremely disappointing. I decided to cancel after the company failed to show up for a scheduled service appointment that appears to have never been properly scheduled on their end. What made matters worse was how the situation was handled. When I signed up, the sales representative assured me he would be available to help if I ever had any issues. When I reached out after the missed appointment, he simply told me to call customer service. The first customer service representative I spoke with was argumentative, called me a liar, and ultimately hung up on me. When I called back, the next representative repeatedly delayed my cancellation with sales pitches and even tried to guilt me by saying the cancellation fee was "a lot of money" and "might mean something to someone in this economy." Mistakes happen, but disrespectful customer service and manipulative retention tactics are unacceptable. Based on this experience, I cannot recommend Aptive.
• CT

  Chloe Tran

  Jul 9, 2026
  5.0
  Awesome work. Fast response. I had a dead deer that felt into my fish pond and need help to take it out. They came out the next day with the team and work fast. Price is reasonable compare to other company. I would use them again for other services.
• DD

  David Duran

  Jul 7, 2026
  5.0
  John, came by and explained the services in great deal. The services they provide made sense and addresses a real issue. Even though I was not able to sign on, I believe the customer service was great and he was understanding. If John pops by your home, give him 5 mins.
• JS

  J S

  Jul 1, 2026
  1.0
  One of you door to door salesman came to our house today even though we have a no soliciting sign right next to the ring doorbell (obviously he had to see it to even press the doorbell). He ignored it and repeatedly kept hitting the doorbell to the point my kids came by the door and had to wake us up. I walked out asked him if he saw the sign he then tried to sell me on service, i asked him to leave, he did not he then continued to go on a rant about how our neighbors use you guys. I will NEVER work with a company whose employees can't even read/respect a sign. After telling him he woke us up and to leave again he then questioned if i was even the home owner. I told him to get off my property, next time i'm calling the police for trespassing and harassment. Your company is unprofessional you need to train your employees to read signs.
• GD

  Georgette Shirk Diep

  Jun 22, 2026
  4.0
  I've used aptive for about a two years now, I truly enjoy that the pesticide is indeed effective. The way that it works isnt my favorite but I can understand why the need to bait the bugs to eat it to then take it to their nest, but during that first week HAVE MERCY I see so many before they disappear. What I do not enjoy is that the time window to come is so long and almost impossible to arrange it to get the inside sprayed, so if everyone works then take half the day off to make sure you can get the inside sprayed because its a 4 hour window. They do take pictures and videos while the spraying is happening and I LOVE that, plus the gentlemen are always nice and polite.

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