This profile is uncertified and using publicly sourced data
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Business Details
About
Self-Storage FacilityAutomobile Storage FacilityBoat Storage FacilityMoving Company
Need more space at home or work in Springfield, MA? Otter Self Storage on 143 Doty Circle has you covered with clean, affordable storage units for both residential and commercial use. Whether you’re storing seasonal items, excess inventory, or household goods, we offer a variety of drive up storage unit sizes from 5x5 to 10x30 to meet your needs. Our facility offers 24/7 online rentals and payments, personalized gate codes, and 24 hour video surveillance. Conveniently located just off Riverdale S, near Outback Steakhouse and Balise Toyota, our facility provides easy access for customers throughout Springfield, West Springfield, Chicopee, Agawam, East Longmeadow, Wilbraham, and the surrounding area. Rent or reserve your unit today!
Location
Hours
Monday8:00 AM - 8:00 PM
Tuesday8:00 AM - 8:00 PM
Wednesday8:00 AM - 8:00 PM
Thursday8:00 AM - 8:00 PM
Friday8:00 AM - 8:00 PM
Saturday8:00 AM - 8:00 PM
Sunday9:00 AM - 5:30 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.