Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What are the operating hours of Lowe's Home Improvement in West Bridgewater, MA?

Accepted Answer

Lowe's West Bridgewater is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.

Question 10

What types of products can I find at Lowe's Home Improvement in West Bridgewater?

Accepted Answer

You can find appliances, bathroom and kitchen supplies, building materials, tools, paint, patio furniture, flooring, plumbing essentials, outdoor and gardening equipment, and more at this location.

Question 11

Does Lowe's Home Improvement offer installation services?

Accepted Answer

Yes, Lowe's offers a wide range of installation services including appliances, flooring, cabinets, doors, windows, HVAC, and more for your convenience.

Question 12

Can I order online and pick up my items at the West Bridgewater Lowe's store?

Accepted Answer

Yes, Lowe's offers in-store pickup services where you can order online and collect your items at the store.

Question 13

Which payment methods are accepted at Lowe's Home Improvement?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.

Question 14

How can I return or exchange an item purchased at Lowe's?

Accepted Answer

Most items can be returned within 90 days. For online purchases, start a return through your order history online. In-store returns require proof of purchase at customer service.

Question 15

Is Lowe's Home Improvement accessible for customers with disabilities?

Accepted Answer

Yes, Lowe's provides wheelchair accessible parking and onsite services to support customers with disabilities.

Question 16

What nearby dining options are available around Lowe's Home Improvement in West Bridgewater?

Accepted Answer

Nearby dining near Lowe's includes Chili's Grill & Bar, Barrett's Alehouse, It's Just Wings, and Wendy's for a variety of meal options before or after your visit.

Question 17

Are there any locksmith services close to Lowe's Home Improvement?

Accepted Answer

Yes, minuteKEY and Minute Key locksmith services are conveniently located nearby for any key or lock-related needs.

Question 18

What grocery stores are near Lowe's Home Improvement where I can shop?

Accepted Answer

Shaw’s Store Support Center and Star Market are nearby grocery options to stop at when visiting the area around Lowe's.

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