Watertown Mattress

Reviews

• MM

  Megan McIntire

  today
  1.0
  Sadly, I cannot recommend. We wanted to support a local business and Watertown Mattress had great reviews. I was assured on the phone by the owner that the futon mattress was “all natural” and would not off-gas chemicals. Within hours of it being delivered I had a bad headache from the strong smell. The cover was clearly microfiber (and not 100% cotton as I had been promised). We tried to air it out for a few weeks, but the smell persisted. I emailed twice and received no response. Finally, I called, and was told they would do an exchange for a different mattress that was “natural” (which is what I had requested in the first place) which we agreed to because they refused to do a return. We had to pay an additional $170 for the second delivery. The smell was not as bad with the second mattress, but not great. We called a final time to request a refund, and they refused.
• MC

  Martha Craumer

  May 22, 2026
  5.0
  This mattress store is the best! Doesn’t look like much on the outside but don’t be fooled. Instead of wasting money on a fancy showroom, advertising or well-known name brands, they work with top-quality suppliers and manufacturers, hire super knowledgeable people, and provide exceptional service. On my visit, Therone was manning the store—lucky me! He was funny, low-key, and super helpful without being pushy. I ended up with a wonderful, gorgeous latex mattress, and Therone got the manufacturer to change the color of the side panels for me. Even better, they delivered it two days later. Besides providing great service, they stand by their products and they want you to be happy. Their return policy is generous, so buyers plagued with “what ifs” aren’t locked in. Highly recommend!
• LF

  Lynda Forney

  May 10, 2026
  5.0
  It was finally time to replace the 2 mattresses I bought at Watertown Mattress 10 years ago. I was so happy this gem survived our crazy economy and wasn't forced out by larger stores. Once again, Mike, Therone and Junior set me up with 2 fabulous new ones. The store is bare bones and more warehouse than showroom but the service and friendliness are unmatched. Highly recommend!
• BB

  B Baker

  Apr 5, 2026
  4.0
  Therone is the longtime owner andreally helpful and takes time and let you try all the beds. just try to come when Therone is here. Trust me under all that niceness Therone is still a salesman too, but at least he keeps it real and is very knowledgeable about his craft. just taking a star off of for the other salesman who caused me to lose almost $2000 on a bed that was not fitting for me. He told me there was no return policy when in fact, there is one
• GB

  Geoff Birmingham

  Mar 23, 2026
  5.0
  Went in yesterday and met with Mike. Great experience. First thing he asks me is what my budget range is. I tell him I'd like to keep it under $1500. "No problem. We can do that for you." He shows me a couple around $1200. "But I do also have another great option for you at $1000." So he was actually trying to undersell me, which I appreciated. But I ended up deciding to spend the extra $250 for a little extra quality. Much prefer giving these gents business, rather than a chain store.

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