Brand Certified
The Custom Shop
5.0(550 reviews)
Certified by The Custom Shop • Oct 11, 2026
Business Details
137 Mt. Auburn Street, Watertown, MA
02472-2815, United States
Certified by The Custom Shop • Oct 11, 2026
(617) 925-4170
Certified by The Custom Shop • Oct 11, 2026
https://www.re-upholster.com/
Certified by The Custom Shop • Oct 11, 2026
About
Certified by The Custom Shop • Oct 11, 2026
Upholstery ShopFabric StoreWindow Treatment Store
The Custom Shop is Greater Boston's largest and most experienced re-decorating showroom for residential and commercial customers.
Our family has been driven to help you enjoy your home furnishings in comfort and good health with the ones you love since 1927. Passed down from one generation to the next, we are finally are a women-owned business.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Accepts checksAvailable
Location
Certified by The Custom Shop • Oct 11, 2026
Hours
Certified by The Custom Shop • Oct 11, 2026
Monday10:00 AM - 5:00 PM
Tuesday10:00 AM - 5:00 PM
Wednesday10:00 AM - 5:00 PM
Thursday10:00 AM - 5:00 PM
Friday10:00 AM - 2:00 PM
Saturday10:00 AM - 5:00 PM
SundayClosed
Products & Services
1 list · 8 items
Explore offerings from The Custom Shop on 137 Mt. Auburn Street in Watertown, with popular services available at this location.
Reviews
5.0
550 reviews
5 stars
537
4 stars8
3 stars3
2 stars2
1 star0
- BMbetty marinoOct 6, 20265.02nd time using them very knowledgeable and accommodating prices reasonable! Very pleased!
- AWAnna WhitcombOct 6, 20264.0I have used the Custom Shop for all my recovering of fabric chairs, re-stuffing cushions, curtains and valances, and referral to the right shade/blind store. Custom Shop, with Toni at the helm, does excellent work in all aspects of home decorating.
- DTDonna TocciSep 7, 20265.0I am so overwhelmed with gratitude, for the beautiful Uphostery job on my mother’s two couches. The customer service of Toni, Barry, and all the staff was excellent. They talked me through the whole process and explained why the seats needed wrapping (which I initially did not want to do!). The results are stunning, and the service was wonderful. I can’t thank them enough. Here is a before and after photograph.
- CEChris EdwardsAug 26, 20265.0I was considering reupholstering a sectional and a friend highly recommended The Custom Shop. I stopped in and was greeted immediately. They have so many cool fabrics to choose from and have the 3 models of cushions right there for you to sit on so you can choose the fill that's best for you. They thought of everything! I shared photos and measurements with Toni who explained the process and asked me pointed questions that helped determine what would be needed. She really knows her sh*t! While Mary shared fabric books that contained samples of exactly what I told her I was looking for, Toni efficiently put together my estimate and walked me through it. I was in and out of there in 30 minutes. The price point was almost the same as buying a new sofa but from my research afterward it was pretty much in line with what is expected (I was clueless going in). While I'm not going to do the sectional, I have two other pieces of furniture I do plan to reupholster and will hit them up when I'm ready as I am certain they would do an amazing job. Highly recommend!
- CGCynthia GrzelcykAug 25, 20265.0I had two chairs reupholstered at the Custom Shop - a club chair with an ottoman and a fan chair. They came out fantastic. The workmanship is superb and I am so pleased with the outcome. Service was excellent. Toni Shapiro and the staff were helpful, knowledgeable and easy to work with. I highly recommend The Custom Shop. You will not be disappointed. Thank you to Toni and staff. Job well done. Cynthia Grzelcyk
Frequently Asked Questions About The Custom Shop
How much is it to Re-upholster my chair, couch or sofa?
The prices vary depending upon what your looking to do and what type of fabric you want. It's best to send an e-mail with a picture of the piece your looking to fix and we can give you a rough estimate?
Do you have fabric on-site?
We have some fabric on-site but we have fabric books on hand so you can pick out the exact type of fabric you want which we can order.
Do you offer pick-up and delivery?
Yes, we offer both pick-up and delivery with an additional cost.
How quickly can I get my piece?
It really depends on what is being done, how long it takes to get the fabric in and other factors. But we try to get your piece back to you as quickly as possible.
What's the best process to getting my piece fixed?
It's best to send a picture of the piece your looking to fix, then stop by our showroom where we have staff on hand to help you choose the color and type of fabric your looking to use.
Customer Service is our top priority, so we'll do everything to make the process seamless.
What other services do you offer?
In addition to Re-upholstering. we offer slipcovers, window treatments, fabrics, cushion replacements and much more. Visit our website for more info or call the store.
How much does it cost to re-upholster my chair, couch, or sofa?
Prices vary depending on the piece and fabric type. It's best to email a picture of your item to receive a rough estimate.
Do you have fabric available on-site for reupholstering?
We have some fabric on-site and fabric books so you can choose the exact fabric you want, which we can order for you.
Do you offer pick-up and delivery services?
Yes, both pick-up and delivery services are available for an additional cost.
How quickly can I expect to get my piece back after reupholstering?
The turnaround time depends on the work involved and fabric availability, but we strive to return your piece as quickly as possible.
What is the best process to get my furniture piece fixed?
Send a picture of your piece via email and then visit our showroom where staff will help you choose the fabric and color to ensure a seamless process.
What are the business hours of The Custom Shop?
We are open Monday through Thursday from 10 AM to 5 PM, Friday from 10 AM to 2 PM, Saturday from 10 AM to 5 PM, and closed on Sundays.
Where is The Custom Shop located?
The Custom Shop is located at 137 Mt. Auburn Street, Watertown, MA 02472-2815, US.
What payment methods does The Custom Shop accept?
We accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any nearby restaurants where I can eat before or after visiting The Custom Shop?
Yes, nearby options include D & D Pizza & Subs, Vito's Pizza Plus, and Roksana's Persian Food, offering pizza, sandwiches, and Middle Eastern cuisine respectively.
What nearby services could I visit conveniently when I come to The Custom Shop?
Nearby services include R&C Pet Grooming for your pets, Hair Cuttery and Top Cuts for hair salon needs, and Graphic Connections for printing services.
Brand Certified Facts from The Custom Shop
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