Brand Certified
The Custom Shop
5.0(525 reviews)
Certified by The Custom Shop • May 17, 2026
Business Details
137 Mt. Auburn Street, Watertown, MA
02472-2815, United States
Certified by The Custom Shop • May 17, 2026
(617) 925-4170
Certified by The Custom Shop • May 17, 2026
https://www.re-upholster.com/
Certified by The Custom Shop • May 17, 2026
About
Certified by The Custom Shop • May 17, 2026
Upholstery ShopFabric StoreWindow Treatment Store
The Custom Shop is Greater Boston's largest and most experienced re-decorating showroom for residential and commercial customers.
Our family has been driven to help you enjoy your home furnishings in comfort and good health with the ones you love since 1927. Passed down from one generation to the next, we are finally are a women-owned business.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Accepts checksAvailable
Location
Certified by The Custom Shop • May 17, 2026
Hours
Certified by The Custom Shop • May 17, 2026
Monday10:00 AM - 5:00 PM
Tuesday10:00 AM - 5:00 PM
Wednesday10:00 AM - 5:00 PM
Thursday10:00 AM - 5:00 PM
Friday10:00 AM - 2:00 PM
Saturday10:00 AM - 5:00 PM
SundayClosed
Reviews
5.0
525 reviews
5 stars
513
4 stars7
3 stars3
2 stars2
1 star0
- LWLawrence Wallach6 days ago5.0The Custom Shop in Watertown was terrific from start to finish. They helped us choose a beautiful fabric for four oversized cuddle chairs, and the finished product came out absolutely immaculate, the pattern lines up perfectly and the chairs honestly look better than brand new. The pricing felt fair, the turnaround was surprisingly fast, and everyone there was warm, patient, and fun to work with throughout the process. Bonus points because it has somehow become my dog’s favorite store in Massachusetts, she walks in and immediately makes herself at home on the furniture. Would happily use them again and recommend them very highly.
- VHVicki HibbardMay 13, 20265.0Excellent customer service!lots of expertise re:upholstery and fabric choices.looking forward to seeing the results.
- JFJanis FleishmanMay 8, 20265.0The selection of fabrics is amazing. Staff is quite helpful.
- PMPeter McKearneyMay 4, 20265.0"I’ve been a loyal customer of The Custom Shop since they beautifully reupholstered an heirloom piece for me years ago. When it came time for a much larger project—67 custom outdoor cushions—they were my first and only choice. I was thrilled to find they handle outdoor pieces with the same precision and care as fine indoor furniture. The quality is world-class and fits our high-end patio sets perfectly. I couldn’t be happier!"-J. Peter
- JSJoAnn SimonMay 1, 20265.0The Customer Shop recently recovered six chairs for me. Not only did they do a fantastic job, but they were able to meet a very tight deadline for me. Tony and all the staff were incredibly helpful, from choosing the fabric to giving me the pricing to pickup and delivery. I highly recommend this business!
Frequently Asked Questions About The Custom Shop
How much is it to Re-upholster my chair, couch or sofa?
The prices vary depending upon what your looking to do and what type of fabric you want. It's best to send an e-mail with a picture of the piece your looking to fix and we can give you a rough estimate?
Do you have fabric on-site?
We have some fabric on-site but we have fabric books on hand so you can pick out the exact type of fabric you want which we can order.
Do you offer pick-up and delivery?
Yes, we offer both pick-up and delivery with an additional cost.
How quickly can I get my piece?
It really depends on what is being done, how long it takes to get the fabric in and other factors. But we try to get your piece back to you as quickly as possible.
What's the best process to getting my piece fixed?
It's best to send a picture of the piece your looking to fix, then stop by our showroom where we have staff on hand to help you choose the color and type of fabric your looking to use.
Customer Service is our top priority, so we'll do everything to make the process seamless.
What other services do you offer?
In addition to Re-upholstering. we offer slipcovers, window treatments, fabrics, cushion replacements and much more. Visit our website for more info or call the store.
How much does it cost to re-upholster my chair, couch, or sofa?
Prices vary depending on the piece and fabric type. It's best to email a picture of your item to receive a rough estimate.
Do you have fabric available on-site for reupholstering?
We have some fabric on-site and fabric books so you can choose the exact fabric you want, which we can order for you.
Do you offer pick-up and delivery services?
Yes, both pick-up and delivery services are available for an additional cost.
How quickly can I expect to get my piece back after reupholstering?
The turnaround time depends on the work involved and fabric availability, but we strive to return your piece as quickly as possible.
What is the best process to get my furniture piece fixed?
Send a picture of your piece via email and then visit our showroom where staff will help you choose the fabric and color to ensure a seamless process.
What are the business hours of The Custom Shop?
We are open Monday through Thursday from 10 AM to 5 PM, Friday from 10 AM to 2 PM, Saturday from 10 AM to 5 PM, and closed on Sundays.
Where is The Custom Shop located?
The Custom Shop is located at 137 Mt. Auburn Street, Watertown, MA 02472-2815, US.
What payment methods does The Custom Shop accept?
We accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there any nearby restaurants where I can eat before or after visiting The Custom Shop?
Yes, nearby options include D & D Pizza & Subs, Vito's Pizza Plus, and Roksana's Persian Food, offering pizza, sandwiches, and Middle Eastern cuisine respectively.
What nearby services could I visit conveniently when I come to The Custom Shop?
Nearby services include R&C Pet Grooming for your pets, Hair Cuttery and Top Cuts for hair salon needs, and Graphic Connections for printing services.
Brand Certified Facts from The Custom Shop
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Certified May 17, 2026Yext Knowledge Graph
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