Raymour & Flanigan Furniture and Mattress Store

Reviews

• MR

  Michael Rita

  2 days ago
  5.0
  I was being helped as soon as I walked in the door. I was escorted to the area I was interested in, and told to look around and that a salesperson would be right with me. I looked around for a couple of minutes and a salesperson was there to answer all my questions. All my questions were answered to my satisfaction. Without any pressure at all I made a decision I was more than happy with. ( I did some research online. )The prices were much more competitive with other stores. My items will be delivered in four days. The service was outstanding. First time shopping there, won't be the last. Thank you Raymour & Flanigan Seekonk !
• CG

  Chris Gadbois

  6 days ago
  2.0
  Salesperson Emily is helpful, efficient and professional but the billing is a huge problem. My deposit charged to my credit card has still not been credited while my second payment in full also charged to my credit card is credited. As a result I keep receiving emails and texts asking me to pay balance due. And- over two weeks ago Emily processed a credit for Tax free day along with refund of delivery charge (not needed) and credit has yet to post to my credit card. Multiple calls to store have been met with staff who promise to “look into”, “speak with manager”, “have Emily get back to you” with absolutely no follow through.
• OL

  Olivia LeBeau

  Aug 24, 2026
  1.0
  Absolute worst communication and pickup service ever. Placed an order for a dresser that was scheduled for a Monday BY AN EMPLOYEE. We go to pickup for the SCHEDULED DAY AND TIME just to be told that you can’t pickup on Mondays and they don’t even have the dresser in the store. So now with a waste of gas and time, we ask if they can deliver the dresser because this is a complete mess and we used a friends truck for this specifically. They say the best they can do is almost a week later after I’ve already waited 1.5 weeks. Don’t waste your time or money here, you’ll either get incorrect information or will be disappointed with their lack of reparation. Clearly they don’t care about their customers — spend your money at a place that does. $400 absolutely wasted.
• PH

  Patricia Hendrickson

  Aug 19, 2026
  5.0
  I cannot say enough good things about Todd at Raymour & Flanigan! I had been having a really frustrating experience and was honestly very disappointed with how things had been going. From the moment Todd stepped in, he completely turned the entire situation around. He went above and beyond to help me, listened to my concerns, and genuinely made me feel like he cared about making things right. He was patient, professional, incredibly helpful, and followed through to make sure I was taken care of. What started as a very negative experience ended with me feeling completely different, and that is entirely because of Todd. Customer service like this is hard to come by, and Todd deserves recognition for the way he handled everything. He truly saved my experience with Raymour & Flanigan, and I am extremely grateful for everything he did. If you have the opportunity to work with Todd, you are in excellent hands. I would absolutely recommend him!
• LJ

  Larry Jones

  Aug 11, 2026
  1.0
  I would gladly give Raymour & Flanigan 5 stars if it weren’t for the extremely disappointing delivery service I experienced with this purchase. I have purchased all of my furniture from Raymour & Flanigan over the years and have always had a great experience. The store itself and the customer service have been superb, which is why this delivery experience was particularly disappointing. When my mattress and box spring were delivered, the delivery crew left bolts out of the frame and the box spring was misaligned. I had to come home from work and correct these issues myself. There were also bolts left over that I had to determine where they belonged, and I had to tighten every wing nut on the box spring. Zip ties were also left attached to various parts that I had to remove myself. Unfortunately, the delivery team also did not appear to be working together. One person was carrying the mattress and ultimately dropped it on the porch outside rather than properly bringing it inside. Another major issue was the old mattress. I was not informed that the delivery team would not remove my old mattress after delivering the new one. Instead, it was left on the side of my house directly over an exhaust vent. I then had to move it myself to prevent it from blocking the vent. This should have been clearly communicated to me ahead of time so I could have made the necessary arrangements. I understand that mistakes can happen, but I should not have to come home from work to properly assemble and secure furniture that was supposed to be professionally delivered and installed. Nor should I have been left to deal with an old mattress that I was not expecting to have to move myself. I want to emphasize that I have been a loyal Raymour & Flanigan customer and have purchased all of my furniture from you without any previous issues. That history is why I am hoping the company will take this complaint seriously and make this situation right. The store and the products have always been excellent in my experience. Unfortunately, the delivery service on this occasion fell far below the standard I have come to expect from Raymour & Flanigan. Thank you for taking the time to review my concerns. I would appreciate having someone contact me to discuss how this can be resolved. V/R, Larry Jones

Frequently Asked Questions About Raymour & Flanigan Furniture and Mattress Store