Brand Certified
Lowe's Home Improvement
3.8(1980 reviews)
Certified by Lowe's Home Improvement • May 17, 2026
Business Details
1500 Broadway, Saugus, MA
01906, United States
Certified by Lowe's Home Improvement • May 17, 2026
(781) 417-1027
Certified by Lowe's Home Improvement • May 17, 2026
https://www.lowes.com/store/MA-Saugus/2372
Certified by Lowe's Home Improvement • May 17, 2026
About
Certified by Lowe's Home Improvement • May 17, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Saugus, MA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 17, 2026
Hours
Certified by Lowe's Home Improvement • May 17, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday7:00 AM - 8:00 PM
Reviews
3.8
1,980 reviews
5 stars
942
4 stars
425
3 stars
165
2 stars
79
1 star
369
- STSemir Talic2 days ago1.0By far the worst location I have ever been to! No one is ever at the pro desk. Makes sense why there is absolutely no customer inside! Not the employees fault, it's poor management!
- WWWilliam WardMay 13, 20262.0The worker was dismissive because it was the end of his shift. The price difference from online to actual was off by $60 (it was resolved in my favor); but the time spent was excessive. Also item location was wrong and non-existent.
- D7David 777May 4, 20261.0This place is a joke when you’re trying to call customer service to ask About a $2000 purchase that you wanna make and their AI system is a joke. I’m just gonna go somewhere else. With my business
- RHRachel HarrisMay 2, 20264.0Bummed bc a shower door I ordered was totally smashed when I went to pick it up and had been sitting that way very clearly broken with glass falling out in the pick up area - but 4 stars for the staff always being so helpful with everything. Rose at the returns desk has been particularly helpful on multiple visits including fixing the shower door issue as were other staff members. They really make it easy for this to be me go to location for all things home improvement ty guys!
- SBShawn BApr 29, 20261.0Had a washer delivered today, paid extra for new hoses and delivery plus setup. Delivery team took down my cable lines and didn't say anything about it, and also didn't hookup the washer machine. Left the hoses laying ontop of machine. Tried 3 times to call the store. No one answered the phone. Just continuously rings. Won't ever use this store location again.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Saugus, MA?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Saugus, MA?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will also be sent if the status changes.
What payment methods does Lowe's in Saugus accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For returns from Lowes.com, start online through your Order History. For in-store returns, provide proof of purchase at the customer service desk.
What installation services does Lowe's provide?
Lowe's offers installation for appliances, blinds, cabinets, flooring, doors, gutters, HVAC systems, lighting, roofing, windows, and more.
Are there nearby coffee shops I can visit before or after shopping at Lowe's?
Yes, Starbucks and Nouria, which also serves coffee, are nearby. You might enjoy a coffee break before or after your shopping trip.
What nearby accommodations are available if I need a place to stay near Lowe's in Saugus?
Nearby hotels include the Colonial Traveler Inn, Fairfield Inn & Suites Boston North, and Quality Inn Boston-Revere, which are convenient if you need accommodation after visiting Lowe's.
Are there any nearby pet services close to Lowe's in Saugus?
GoodFellas Doggy Daycare offers pet sitting, grooming, and other pet services near Lowe's, which could be helpful if you need care for your pet while shopping.
Brand Certified Facts from Lowe's Home Improvement
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Certified May 17, 2026Yext Knowledge Graph
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