Question 1

Can I pay by credit card over the phone?

Accepted Answer

Kelley Brothers Tree Service only accepts cash or checks, as stated at the bottom of our estimates and invoices. Being a small business in the Berkshires, we do not accept credit cards to prevent passing on additional fees to our customers.

Question 2

I want to add more work to the job I already accepted. Can you come back and give me another estimate?

Accepted Answer

If homeowners wish to add additional work or would like a new estimate, we discuss it when the crew is on-site. This practice helps reduce costs since we charge extra for multiple site visits or estimates. It's best to inform us of any extra work beforehand so that it can be noted on your work order.

Question 3

I'd like to proceed with the work. Can you just schedule me?

Accepted Answer

All work will be added to our schedule, and you will receive a confirmation via email once we get your 20% non-refundable deposit.

Question 4

How will I know when my work will be finished?

Accepted Answer

Once we provide an estimated completion timeframe, homeowners will be notified the day before their project is completed. Being present on-site is not necessary unless specifically requested by one of the owners of Kelley Brothers Tree Service.

Question 5

When do I pay my balance?

Accepted Answer

The balance for any completed tree work is due upon receipt of your invoice(s). We greatly appreciate your prompt payment. Please review our terms and conditions regarding any late payments.

Question 6

My trees were removed and I’ve been invoiced, but why haven’t the stumps been taken care of?

Accepted Answer

Costs related to stump work will be invoiced separately and are deferred until the stump crew completes the work, usually within two weeks after your tree work is finished or as seasonally appropriate. The remaining balance for stump work will be paid directly to the stump crew upon completion.

Question 7

The crew has left. Why are there still piles of logs on my property?

Accepted Answer

Any leftover logs will be picked up by our log truck, typically within two weeks after your tree work is finished.

Question 8

Why can’t you just fit me into your schedule and come sooner?

Accepted Answer

We value every one of our customers. As a small business, we often have a full schedule throughout the year, and while we would love to start your project immediately, all work is organized based on the order that deposits are received. Additionally, all jobs depend on weather conditions and equipment availability. Emergency tree situations are prioritized and scheduled at the discretion of the owners.

Question 9

Do you operate year-round?

Accepted Answer

Yes, we do, although we may cancel workdays due to severe weather conditions.

Question 10

What forms of payment does Kelley Brothers Tree Service accept?

Accepted Answer

Kelley Brothers Tree Service accepts only cash or checks to avoid additional fees for customers, and they do not accept credit cards.

Question 11

Can I get an additional estimate if I want to add more work to my accepted job?

Accepted Answer

Yes, additional work can be discussed and estimated when the crew is on-site to reduce costs from multiple visits. It's best to notify them of extra work beforehand.

Question 12

How do I schedule work with Kelley Brothers Tree Service?

Accepted Answer

Work is scheduled after receiving a 20% non-refundable deposit and you will receive a confirmation via email.

Question 13

How will I be notified about the completion date of my tree service?

Accepted Answer

An estimated completion timeframe is provided and you will be notified the day before your project is finished. Presence on-site is not required unless requested.

Question 14

When is the payment balance due for completed work?

Accepted Answer

The balance is due upon receipt of your invoice, and prompt payment is appreciated according to their terms and conditions.

Question 15

Why are stumps invoiced separately and when are they removed?

Accepted Answer

Stump work is invoiced separately and usually completed within two weeks after tree work is done or seasonally appropriate; payment for stump removal is made directly to the stump crew upon completion.

Question 16

Why does the crew leave logs on my property after finishing tree work?

Accepted Answer

Leftover logs are picked up by their log truck typically within two weeks after work completion.

Question 17

Can Kelley Brothers Tree Service start my project immediately?

Accepted Answer

They schedule jobs in the order deposits are received and prioritize emergency work; availability depends on weather and equipment.

Question 18

Are Kelley Brothers Tree Service operating year-round?

Accepted Answer

Yes, they operate year-round but may cancel workdays due to severe weather conditions.

Question 19

What nearby places can I visit around Kelley Brothers Tree Service in Pittsfield, MA?

Accepted Answer

Nearby you can visit the 50 Yard Line Pub for a meal or drinks, the Berkshire Carousel for shopping and events, and stop at the FedEx Ship Center or Drop Box for shipping services.

Question 20

How can the nearby 50 Yard Line Pub complement my visit to Kelley Brothers Tree Service?

Accepted Answer

After your tree service appointment, you can enjoy food and drinks at the 50 Yard Line Pub, which is conveniently located nearby in Pittsfield, MA.

Question 21

Are there any professional services near Kelley Brothers Tree Service that customers might find useful?

Accepted Answer

Yes, nearby professional services include SK Design Group, Inc. for engineering and land surveying, and Qualprint for printing and advertising needs.

Kelley Brothers Tree Service

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