Brand Certified
Ferguson Home
3.3(44 reviews)
Certified by Ferguson Home • Oct 11, 2026
Business Details
400 Lynnway, Lynn, MA
01901, United States
Certified by Ferguson Home • Oct 11, 2026
(781) 871-0667
Certified by Ferguson Home • Oct 11, 2026
https://www.fergusonhome.com/showroom/branch/lynn-ma-showroom-0400
Certified by Ferguson Home • Oct 11, 2026
About
Certified by Ferguson Home • Oct 11, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Welcome to Ferguson Home in , your local showroom for premium kitchen and bath products, luxury fixtures, and home design inspiration across Lynn. Explore faucets, vanities, bathtubs, shower systems, and lighting displayed in thoughtfully curated vignettes.
Our knowledgeable associates work with homeowners, designers, and builders to create beautiful, functional spaces. Start planning your visit on our website or browse our vast selection of inventory. Ferguson Home in : where exceptional design meets expert service.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Certified by Ferguson Home • Oct 11, 2026
Hours
Certified by Ferguson Home • Oct 11, 2026
Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
11/26/20269:00 AM - 5:00 PM
12/24/20269:00 AM - 5:00 PM
12/25/20269:00 AM - 5:00 PM
12/26/2026Closed
12/31/20269:00 AM - 5:00 PM
1/1/20279:00 AM - 5:00 PM
1/2/2027Closed
Reviews
3.3
44 reviews
5 stars
21
4 stars
5
3 stars
1
2 stars
2
1 star
15
- JAJames AngeliniMar 6, 20201.0I had a very poor customer experience with Erin. She acted like we were bothering her, she gave us snarky answers to our questions. We won't be going back. She should not be in customer service.
- JCJon42169 CharlestonApr 19, 20181.0They suck
- MMMarcFeb 17, 20171.0Beautiful showroom despite the multiple holes where show mirrors and other bathroom accoutrement should be and minor disorder. But what is so sad, is the utter disdain the entire staff gas towards customers. I have experienced it myself and observed it with others. I haven't been back in 2+ years because of my last experience, but I needed a particular item and this is the only choice in quality off the internet. I walked the show floor for ten minutes while the saleswoman sat silently at her desk. When I made my way directly in fronting her she got a phone call and prioritized it over a customer standing in front of her. There was only one other customer in the entire place with atleast three employees. When I asked for help, the other salesperson, who was currently assisting the other customer, told me to go back up to the front and ask for a salesperson. The saleswoman was now off the phone and seemingly do nothing at her desk. I went back to the front and did as I was told. The secretary then called back to the exact same saleswoman, who answered and belayed that "she was with a customer and will be out in a few minutes." She was never with a customer. I don't know how they've away with this and still survive, but as i scroll this review page it is clear my story is quite standard. Imagine what would happen if they efficiently trained their staff in communication and customer service! Good luck, but personally, I'm out again for a couple years.
- RHRonald HealeySep 2, 20164.0I have had good luck dealing w/them. Sometimes things arrive damaged, sometimes a delivery date is missed by a day. It certainly isn't a conspiracy to make your life miserable. I don't buy a ton of things there, but my experience has always been good. I will note that one time I was buying a shower stall and Home Depots regular price was better than the contractor price that they charged by about 20 percent. I mentioned this to them and they gave me the lower price, but if I wasn't on the ball I would've paid the extra. So always double check their prices
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What products does Ferguson Home offer for home building or renovation projects?
Ferguson Home provides a wide selection of bath, kitchen, and lighting products from renowned brands to fulfill your project needs.
What are Ferguson Home's showroom hours?
The showroom is open Monday through Friday from 9 AM to 5 PM and closed on Saturdays and Sundays.
Does Ferguson Home offer online shopping options?
Yes, they have a best-in-class online experience with digital tools to plan and execute your projects along with personalized expert support.
What is Ferguson Home's return policy timeframe?
Most items can be returned for a refund within 90 days of receipt, excluding shipping costs.
How do I set up a return with Ferguson Home?
You can set up a return online by signing into your Fergusonhome.com account or creating one if you are a guest, then following the on-screen return instructions.
Is there a restocking fee for returns at Ferguson Home?
No, Ferguson Home does not charge a restocking fee on returned items.
What nearby places can I visit when I come to Ferguson Home?
Nearby places include Ferguson Plumbing Supply, Ferguson Bath, Kitchen & Lighting Gallery, and several dining options like Crazy Buzzy's Roast Beef & Seafood and Wendy's, which you might enjoy before or after your visit.
Are there convenient nearby transit or car rental options to reach Ferguson Home?
Yes, there are several car rental agencies nearby such as Dollar Rent a Car, Thrifty Car Rental, Enterprise Rent-A-Car, and Hertz, which offer convenient transportation options to visit Ferguson Home.
Can I find mobile phone stores or service providers near Ferguson Home?
Yes, nearby mobile phone stores include Sprint Store, T-Mobile, AT&T Store, Metro by T-Mobile, and Cricket Wireless, making it easy to meet any phone or mobile service needs during your trip.
Who can I contact if I need assistance with a return or have product issues?
You can call Ferguson Home's customer service teams: All Products at (800) 375-3403, Appliance Specialist Team at (855) 484-3292, or Flooring & Tile Specialist Team at (855) 484-3293.
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