Tempur-Pedic Flagship Store

Reviews

• SB

  Silly BC

  Jun 29, 2026
  5.0
  We had ordered a bed back in April to be delivered on June 22. When I called the Friday before I was told that the order hadn’t gone through. I spoke to Matt explained the situation and he was able to resolve and have it delivered to us on that day. He was amazing at helping us and keeping us updated. He fixed the problem I can’t thank him enough. What could’ve been a disaster was saved by Matt. He was so professional, caring, and very amicable to deal with.
• AA

  Adam Adawy

  Jun 25, 2026
  5.0
  Bryan was absolutely spectacular to work with found the right fit for what I needed and made the entire process from start to finish absolutely seamless and stress free! I highly recommend the LuxBreeze line. Worth every penny!
• AD

  Amy Defilippo

  Jun 19, 2026
  5.0
  Jim was fantastic!
• SS

  Susan Schepici

  Jun 7, 2026
  5.0
  Jim was knowledgeable, helpful and very courteous. I had a great experience and bought a mattress.
• CB

  Cates Bug

  Jun 3, 2026
  1.0
  We were overcharged, sent the wrong product, obfuscated, and now stonewalled. On May 17, we went to the store and chose a queen mattress + ease — easy enough, the store has pretty limited selection. When we went to check out, Matt (Matthew Ward, store manager) stepped in and took over the transaction. He said the delivery could arrive to us by May 20. We stated that we wanted the queen mattress + ease, at least twice, but when Matt rang us up he produced a final price over $2000 higher than what we'd been quoted. As I reviewed the receipt, Matt repeatedly tried to explain it away as my not understanding the shipping fee. (He also commented on how young I look, so I don't think the whiff of condescension was entirely my imagination.) Other customers had entered the store at that point, so we stepped out to review it on our end so that Matt could help them. Within an hour, we'd figured it out: Matt had charged for an Ergo Smart base, which we never ordered and stated that we did not want. At this point, I returned to the store and explained that we didn't want the Ergo Smart base, only the mattress + ease. I received verbal confirmation from Matt that he would correct the order right away, and refund us the $2000 he had incorrectly charged us. He refused to issue that refund until after the bed had arrived. We didn't get a call to confirm delivery until May 19, at which point we were told that — due to the need to correct the delivery — there would be a delay in shipping until May 28. We were forced to cut our vacation short to get back in time for that date. On May 27, on our way home, we called the main office for the details of our delivery, and were told that we'd be getting a mattress and Ergo Smart base on May 28. When we explained that wasn't what we'd ordered, they noted that there had been a correction on the order (over 12 hours after I'd requested it) but it didn't go through in time to prevent the Ergo Smart base being sent. We asked to cancel the order, and dispatch told us that we should make sure that the wrong bed did not get unloaded into our home, because the store wouldn't accept our return if it'd been slept on. We called dispatch on May 27, and again on May 28, asking to cancel the delivery, and both times we were told it'd be cancelled. However, on the evening of May 28, the truck still showed up with the wrong bed — so the complete failure to communicate wasted their drivers' time as well as ours. We refused the delivery and called the store to get an updated estimate of the timing. They didn't answer. We visited the store, and were politely informed there was nothing they could do. We texted Matt, and called him, and got vague or nonexistent answers. At this point, June 3, we don't have a new bed. We don't have a delivery date. We don't have the refund we're owed. We're exhausted, and we're giving the company 24 more hours before we tell the credit card company to stop the charge so we can go buy a bed elsewhere. Obviously Matt has 0 motivation to correct the error that works in his favor, as he has made abundantly clear throughout this process. Reposting this from Yelp in the hope it helps others.

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