Splash Pools and Spas

Reviews

• KR

  Katie Robillard

  Apr 9, 2026
  1.0
  I normally don't write reviews, but my experience was terrible! I spoke to Micah, several times before purchasing a pool for my Grandaughter, a week and a half before Easter, to make sure it was a together for Easter, the guy who was supposed to install the pool, cancelled 4 times! I again called the store to speak with Micah, and was told, not to worry, she would be swimming for Easter! Not only was it done a week late, The guy who installed the pool asked for money before the job was finished, on my ticket it said I paid 950 for installation, but somehow I was supposed to know that I was to pay the sub contractor separately! Once the pool was finally completed, I returned home only to find that the large ladder was not put together or in the pool. The timer was still in the box, the vaccum, was still in the box, the pool was not complete! Micah was of no help! He claimed this has never happened before! So, please , before purchasing from this company, decide if you want great service. In my opinion this was a complete disaster!
• KW

  Karen Walker

  Nov 9, 2020
  1.0
  I would give zero stars if possible. My husband and I purchased at Hot Tub from Splash back in April. We decided to go with the GreenSky financing that was offered by them. We were told by Brian that our payments would be one amount which was true but only for just about 3 months. After that, our payment would go up to a note we are not comfortable paying and never would have gotten the tub had we known this. Of course, Splash has already made the sale so they are done with us. Before I forget, our brand new $9,000 hot tub was delivered damaged. We were told the side panel was ordered and would be in shortly. We are now in November, do you think we have it? You guessed it, we don't!! Do yourself a favor don't do it! I sure wish we wouldn't have!
• LB

  Lori Blair

  Dec 13, 2019
  5.0
  I don’t normally write reviews, in fact this is the first one I have ever written but the employees working here were so nice and so helpful they made a lasting impression on me that it needed to be noticed. I went to the store yesterday, during the holiday season, to find some Christmas lights that my mother had just bought that she was raving about. The employee working had remembered my mother and what she bought and helped me find exactly what I needed. Another man came to check me out and they were both so happy to help me and seemed to really enjoy their jobs. Good customer service always leaves me with a smile. It really did impact my entire experience and I left in a great mood. I will definitely be back and I have already been referring my friends and colleagues to this establishment. Really great guys! Thanks for the help! Keep it up!!
• DM

  Dallas Marcantel

  Oct 31, 2016
  1.0
  THEY GAVE MY WIFE THE WRONG SUPPLIES TWICE.......