Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What products and services does Lowe's Home Improvement in Bardstown, KY offer?

Accepted Answer

Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, heating & cooling, home décor, kitchen items, lighting, lumber, paint, patio furniture, plumbing, storage solutions, tools, washers & dryers, and more. They also provide various installation services such as appliances, blinds, cabinets, countertops, deck, doors, flooring, and roofing installation.

Question 10

What are the operating hours for Lowe's Home Improvement in Bardstown?

Accepted Answer

The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 9:00 AM to 7:00 PM. Holiday hours vary with some closures and early closings.

Question 11

Does Lowe's Home Improvement offer in-store pickup and delivery services?

Accepted Answer

Yes, Lowe's offers both in-store pickup and delivery services to customers.

Question 12

How can I check the status of my order at Lowe's?

Accepted Answer

You can check your order status online by entering your order number or logging in to your MyLowe’s account. You will receive email updates if your order status changes.

Question 13

What payment options are accepted at Lowe's Home Improvement in Bardstown?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment methods.

Question 14

Does Lowe's provide assistance with product returns or exchanges?

Accepted Answer

Most items can be returned within 90 days. Returns for online purchases can be started online, while in-store returns require proof of purchase at the customer service desk.

Question 15

Are Lowe's locations wheelchair accessible and do they offer recycling services?

Accepted Answer

Yes, Lowe's provides wheelchair accessible parking and offers recycling services for electronics, light bulbs, and batteries.

Question 16

Which nearby places can customers visit before or after shopping at Lowe's in Bardstown?

Accepted Answer

Customers can visit nearby restaurants such as Chili's Grill & Bar, Fazoli's, and Cracker Barrel Old Country Store for meals. For a unique experience, the Maker's Mark Distillery is also nearby, offering tours and tastings.

Question 17

How can nearby Minute Key services be helpful to Lowe's customers?

Accepted Answer

Minute Key and minuteKEY nearby can assist customers by providing quick key duplication and locksmith services, which can be convenient if they need new keys for home projects or lock replacements purchased at Lowe's.

Question 18

What nearby health and medical facilities are accessible to Lowe's customers in Bardstown?

Accepted Answer

There are several nearby medical offices and orthopedists, such as Kittie H George, MD, and Baptist Health Medical Group Family Medicine, which customers might find helpful for health needs while visiting the area.

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