Lowe's Home Improvement

Reviews

• BM

  Brandy M

  Apr 24, 2026
  1.0
  Do not buy appliances from here, bought a brand new Samsung front load washer and dryer. When the guys showed up 1 of them called me from a number that popped up as 777, money call. Then they couldn't hook up my dryer, told us we needed an electrician. I ended up hooking it up myself no issues. My washer has flooded my laundry room twice. I call lowes and they say since uts been more than 48 hours they won't do anything. They told me call the delivery company, in which lowes contracted.. not me! They are refusing to help in any way. Absolutely terrible customer service. I tried calling several times but their AI system is not the best and runs you in circles. Finally got through and no one is helpful. They Absolutely do not care about their customers. I spent thousands through them building my house over the last few years. Will never use them for anything again.
• RM

  Rex McCommon

  Apr 21, 2026
  3.0
  Lawn & Garden: Would have been much better if staff were paying attention to customer needs. Three staff members watering plants, 3 more talking at length, and only 1 at the register with a long line.
• DB

  Deplorable trash bags

  Apr 15, 2026
  1.0
  Orded a grill online at clearance price of $112. Than after 2 days lowes canceled my order and the same product is still available for $399.00
• MT

  Mary Thomas

  Apr 2, 2026
  5.0
  The fellows there were extremely helpful and friendly in helping me find what I needed. Thanks guys!
• DH

  Dakota Hoskins

  Mar 26, 2026
  1.0
  On March 25th, I walked into the Topeka store to buy a refrigerator. The purchase went great, they told me it would arrive tomorrow within a certain window. She also told me they would text to let me know they were on their way. I received a text saying the window for delivery was 3-7PM that morning. At 3:03 PM I received TWO texts simultaneously: One said "We're on our way," and the other said "We are here!" I went out and found no one there but a slip on the door saying they missed me. I called the local store who routed me to the dispatcher. The dispatcher rep put me on hold twice and said he'd call me back. He didn't. 20 minutes later I called back and spoke with a woman who yelled at me (?!) over the phone that they had tried to contact me "several times" and that "it's all recorded and logged." I asked when they called and she was unable to tell me when. I offered to send her my call logs which I had readily available, she said no but she would reschedule me. I requested a supervisor; she erroneously cold transferred me to the distribution center. Distribution center guy said there was nothing he can do. No supervisor to escalate to, nothing. My fiance called and somehow managed to get a supervisor who told her that "They did not wait the 15 minutes they are supposed to," and that "Conversations will be had," but didn't acknowledge that they also didn't alert me when they were on the way, and I received no phone call. He said, and I quote "What happened to you was not reasonable," but said there was nothing he could do but reschedule it out for two days later, ruining my weekend plans. Do not buy major appliances from Lowe's and if you do, for the love of God, hire someone else to pick it up for you.

Frequently Asked Questions About Lowe's Home Improvement