Banks Blue Valley Pool and Spa

Reviews

• HD

  Hannah D

  Jul 13, 2026
  2.0
  We recently got an above ground pool (10x7, 382 gallons), and went in to see what was needed to keep everything up and running. Staff was friendly but a gentleman on a computer, without looking at dimensions/size of pool, informed us we needed to dump an entire gallon of chlorine in. I asked again for clarification that he really meant the entire gallon which he then said “yeah, but you can also bring us a sample of the water to see if anything else is needed”. I bought the chlorine and went out to the car and inspected the jug further… an entire gallon is enough for a 10,000 gallon pool, not 382 gallon which is what we had (turns out we only needed 1-2 ounces). Good thing we didn’t take their word and not damaged the pool or our family’s health by doing so. Just be cautious if going in there looking for recommendations or guidance and do your own research. Also, you can get the same chlorine we purchased there for half the price at Menards.
• NZ

  N Zarinkia

  Jun 25, 2026
  2.0
  We had them do the winter service & hundreds of dollars later we have a pool with dark spots & scratched paint that even though we should have warranty ( Pool was installed last year) they just keep giving us excuses like, it is going away which it didn't & not sure why the issues started. Meanwhile, We move to another company for the maintenance services but VERY DISAPPOINTED with Banks lack of support after the installation of our one year old pool :(
• ML

  Marissa Leonard

  Jun 17, 2025
  4.0
  The pool servicers are so nice when I am home and present. They did a walk through of how to work the system and everything. I am frustrated that when we have something scheduled and we are not home we do not get an update on if anyone has been out or what was done or found. I feel like we should not have to call in and ask the next day if anyone actually showed up to the house and what was done or what problems/no problems they found. One quick text or vm with the info would be nice confirmation.
• BH

  Bobby Hunzicker

  Aug 16, 2022
  1.0
  Never called back. Crazy how hard it is to get someone to take my money......
• CW

  chad wood

  May 12, 2021
  5.0
  It's a lovely place and they will take care of your pool perfectly