KC's Hot Tub Warehouse

Reviews

• MT

  Melissa Trenary

  Jun 30, 2026
  1.0
  We purchased one of the swim spas from Don at KC Hot tub. When they delivered it we had to use our skid loader and multiple people that were at our house to get it unloaded they only sent two people to deliver it with no equipment to get it off trailer. Regardless we got it and were very happy with the swim spa until we noticed a leak right away, Don came and fixed that issue, everything good to go again and luckily we have not had any further issues. However the major concern and issue now is my MULTIPLE texts and calls to him have gone completely ignored. I was simply trying to get extra filters orders and a new filter cover. But he never responds to me. I finally reached out to the manufacturer myself but they said that I had to get the parts through a dealer and couldnt order from the manufacturer myself. I have a list of other dealers to try to get ahold of, hopefully. But now I am very concerned about what to do in the future should I have any warranty issues or need parts since he obviously isnt going to answer me or be of assistance!! He also refused to send me any paperwork or anything when I requested so I can get some assistance from another dealer since he was absolutely NO help.
• DM

  Dan Morgan

  Dec 27, 2024
  5.0
  After reading some of the negative reviews, I was reluctant to purchase from here. However, I had a fantastic experience through the education, shopping, buying, installation process. Based on my experience, I would recommend working with Don and team. He went above an beyond to get us set up correctly, including some extras.
• SA

  Steven Adler

  Oct 18, 2024
  1.0
  On 11/28/2022 I purchased a MAXX SPA Rendezvous Hot Tub from Don. I wanted the tub equipped with WIFI, OZONE and UV systems. I was told they all came from the factory equipped that way and I was really going to enjoy the tub. The tub arrived with a damage corner panel and one side panel was cracked. Pictures were taken and Don ordered the replacement parts. A week later I noticed a leak in the tub and called Don. He came out unprepared and without my help he would not have been able to temporarily repair the tub until the replacement parts were ordered. Two weeks later the replacement panels and repair parts for the leak had arrived and Don showed up. The tube was repaired but the replacement panel was damage in shipping. Don said he would get another one ordered. A couple of months went by and I didn't hear anything from Don. I sent him a text and he was evasive. after a few texts and phone calls he ghosted me totally. Finally I just gave up. Just a couple of months ago I got a replace the UV bulb indicator on my tub. Being summer I thought I would wait until changed the water for hot tub season. Well to my surprise the wire harness for the UV OZONE is there but there is no UV OZONE unit installed on my tub. I called the manufacturer and they put my in touch with the area representative. He dove in and contacted Don about the warranty panel and Don claimed it had been replaced when it had not. (shouldn't lie to your boss Don) The second replacement panel was ordered and shipped verified by the manufacturer. Still Don said he doesn't have it and the customer has been handled(GHOSTED). Don misrepresented the Tub's equipment or lied to me about what I was getting no WIFI OZONE or UV none zip zippo! Best thing that came from this is I was the final straw for MAAX SPAS who is firing him as a distributer over this and I hope Don reads this review. I might not have got what I paid for but Don won't be selling MAAX SPAS any more. OBTW BBB complaint filled. DO NOT DO BUISINESS WITH KC HOT TUB WAREHOUSE LLC.
• AM

  Angie Mccoy

  Jan 9, 2021
  1.0
  Very unreliable & trustworthy. Save yourself the trouble!
• RL

  Rachel Long

  Sep 29, 2020
  1.0
  Terrible customer service. I called multiple times to try and make an appointment, with no answer and no response. I finally made an appointment online via their website. I showed up to my appointment, no one answered the door. I stood outside for over 10 minutes and knocked and called the office a couple times. Of course, no answer. I've never tried so hard to buy something from a business and clearly they have 0 interest in selling anything. Don't waste your time.

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