KC's Hot Tub Warehouse

Reviews

• TM

  the_Enduro_Brown MTB

  Oct 8, 2026
  1.0
  Sold me a broken Hot tub ! told me 90day warranty, now wont reply leaving With no working tub. We purchased the tub due to a car accident My daughter and I were in, she has experienced a traumatic brain / neck Injury. I would not trust this company! If they would just work with me on some parts, I would be happy, but they won’t even answer the phone.
• RS

  Robert Strawn

  Oct 8, 2026
  1.0
  We saved a few hundred dollars on our Aspen Arcadia Spa by going with Don at KC Hot Tub Warehouse over another dealer in NKC which proved to be a bad choice. During the initial delivery around the spring of 2023 the delivery crew dropped our spa and damaged the cabinet. Don assured us everything would be fine and he ordered replacement parts. A few months later the wrong parts came in and his delivery crew showed up to replace them. I quickly lost confidence in Don due to his shotty delivery crew/repair crew, his delayed communication, and lack of attention to resolving our issues. Fast forward to the winter of 2023 and being ignored by Don at this point, I reached out to the Saint Louis location for assistance. They agreed to provide a brand new replacement Spa at no additional cost and we're apologetic about our experience. About February 2024 I was notified by Saint Louis that the replacement was ready for delivery. Don contacted me within a couple days without any prior arrangements by him and said his delivery crew was on the way to my house with the new spa and would be there in 30 minutes. We canceled our plans, returned home, and we're greeted by the same crew that dropped the first one. I could also tell from Don's demeanor that he was upset that I had involved Saint Louis and went above him. From this point forward he has never missed an opportunity to be difficult with us. We recently had a warranty issue during the spring of 2026 as our spa came with a 5 year warranty. Instead of dealing with Don's shenanigans, I reached out to Saint Louis again and they were fine with helping me. Unfortunately for me the replacement parts were sent to Don at the the beginning of September 2026 and Don never notified me the part was in. He stated that because I didn't go through him that he didn't have any idea who or what the part was for. I quickly realized Don was not done being a problem. When I picked up the replacement part from Don on October 7th, the replacement part was missing a cutout for the bromine display, was broken, and had a strong odor. I believe it had gotten wet and took on the odor from the moisture being trapped in the plastic it was wrapped in. I believe the damage,odor, and lack of being notified the part was ready for pick up was a result of Don and his childless antics. Don told me to reach out to Saint Louis if I had a problem with it. Now I have a light inside of the Spa that never turns off and a leak that appears to be coming from a pump. I sent pictures yesterday to Saint Louis and am hoping for the best as I am still under the manufacture warranty. I have asked to never have to deal with Don and his disservice again so I am hoping to complete my warranty issues directly with Saint Louis. Aspen Spa's makes a great product. We have enjoyed our Spa now for almost 3 years and believe it is one of the best out there. Your dealer is very important so do some research and make sure they are being professional and handling issues for their customers. I am currently receiving adeqate service from Seth at the Saint Louis location via email. Apparently Seth contacted Joe, the area rep for Aspen Spa's. Joe came out to my house on Saturday and completed the cutout for the bromine display and the repair on the front panel. He also inspected the light and pump and ordered replacements for both. As for Don's reply to this review, its simply a lie, I believe in the hopes of causing embarrassment to me so I will delete my review. Thats not going to happen. I paid for half on my credit card at the time the spa was ordered and the final payment was paid on the same credit card once the spa was delivered. There was no bounced check or visit from the Sheriff, simply made up. If Don has proof otherwise, he has my permission to post it. Also, Don called me on Thursday October 8th and threatened to beat me up, and then to kill me, apparently for posting this review. Who acts like this?All things to consider if you decide to do business with Don. The new parts should be here soon. Thank you Aspen Spa's!
• LC

  LOCUM CRNA

  Sep 26, 2026
  2.0
  They showed up and got it installed but don refuses get contact… refuses to get the jets working, promised app control (which is not a feature), said he’s a master electrician but now the thing won’t stay on. I came home after a month of being gone and have told them this has not work ed since the day they arrived…. All I ever get is … I assumed it was working. Such bull … I have texted since day 1 … this isn’t doing… they said just open the dials … nope… that’s not true… these have not worked and yet they refuse to call, come out … I’m about to refuse payment in 2 days
• RM

  Rob Mullen

  Aug 2, 2026
  5.0
  From start to finish Don and his crew did an great job. We are loving the new tub. Thanks guys!!!
• KM

  Kathi Mullen

  Jul 31, 2026
  5.0
  Don and his crew were great to work with, we searched far and wide and always came back to KC Hot Tub. Great deals & Great Service.

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