KC's Hot Tub Warehouse

Reviews

• RM

  Rob Mullen

  Aug 2, 2026
  5.0
  From start to finish Don and his crew did an great job. We are loving the new tub. Thanks guys!!!
• KM

  Kathi Mullen

  Jul 31, 2026
  5.0
  Don and his crew were great to work with, we searched far and wide and always came back to KC Hot Tub. Great deals & Great Service.
• MT

  Melissa Trenary

  Jun 30, 2026
  1.0
  We purchased one of the swim spas from Don at KC Hot tub. When they delivered it we had to use our skid loader and multiple people that were at our house to get it unloaded they only sent two people to deliver it with no equipment to get it off trailer. Regardless we got it and were very happy with the swim spa until we noticed a leak right away, Don came and fixed that issue, everything good to go again and luckily we have not had any further issues. However the major concern and issue now is my MULTIPLE texts and calls to him have gone completely ignored. I was simply trying to get extra filters orders and a new filter cover. But he never responds to me. I finally reached out to the manufacturer myself but they said that I had to get the parts through a dealer and couldnt order from the manufacturer myself. I have a list of other dealers to try to get ahold of, hopefully. But now I am very concerned about what to do in the future should I have any warranty issues or need parts since he obviously isnt going to answer me or be of assistance!! He also refused to send me any paperwork or anything when I requested so I can get some assistance from another dealer since he was absolutely NO help.
• MA

  Mark A

  Jul 21, 2021
  1.0
  I purchased a hot tub from here that was delivered in December of 2020. I noticed early on that the water level would slowly go down but didn’t think much of it since it was a new spa. I previously had an Artesian for 14 years and it never leaked. Around March I decided to open the side of the spa just to make sure everything looked ok. Unfortunately I found a lot of standing water in my cabinet, so at that point I knew I had a leak. I reached out to the owner via text since we had texted before and explained that I had a leak and asked him when he could take a look. A few days passed with no response, so I called and his voice mailbox was full so I couldn’t leave a message. Never a good sign. I texted him again with no response. At this point I had a new spa that was leaking and no way to get in touch with the person who sold it to me. My only option now was to go directly to the manufacturer, so I sent them an email. I will also note that he told me when he delivered the tub to always contact the manufacturer first and then they will contact him. I knew it shouldn’t work like this, which is why I tried contacting him first. Sure enough, when I contacted Strong the first thing they told me was to contact my dealer. I then called and explained to them that I couldn’t get in touch with my dealer and they said they would look into it. Within a few hours after I got off the phone with Strong, I got a call from KC Hot Tub. He told me that he could get to it sometime the next week and I said that was fine. Early the next week I asked him when he was planning on coming out and he said Thursday. Thursday came and went. He didn’t show up, or call, or text. I understand things come up, but to not even communicate with your customer that you can’t make it out when you said you would. It takes all of 10 seconds to send a text message. This is common courtesy 101, let alone running a business. Fortunately, Strong was able to find another person to come look at my spa. After 2 unsuccessful attempts at fixing the leak, they agreed to replace it. It took about 10 weeks for Strong to get my new spa delivered and so far it seems to be working. Had I not had any issues with my spa, I probably would have given a 4 or 5 star review, because he would have never had to do anything but deliver the spa and take my money. Unfortunately I got a spa that leaked and ended up going through a very painful process to get it resolved. I wish this review was here when I purchased my spa, which is why I’m leaving it. I would have gone with a retail dealer who has more than one person running the show. Because if that one person doesn’t have time to deal with your issue, you are going to be left dealing with the manufacturer - located in Pennsylvania.
• RL

  Rachel Long

  Sep 29, 2020
  1.0
  Terrible customer service. I called multiple times to try and make an appointment, with no answer and no response. I finally made an appointment online via their website. I showed up to my appointment, no one answered the door. I stood outside for over 10 minutes and knocked and called the office a couple times. Of course, no answer. I've never tried so hard to buy something from a business and clearly they have 0 interest in selling anything. Don't waste your time.

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