Ferguson Home

Reviews

• KL

  Kellen Lincoln

  Apr 2, 2026
  5.0
  I cannot say enough great things about Ferguson Home—especially Thomas, Brian, and the entire team. From start to finish, their level of professionalism, communication, and attention to detail was truly exceptional. We did experience a few hiccups during the delivery and installation of our appliances, but what really stood out was how quickly and thoroughly everything was handled. Thomas and Brian were incredibly attentive, proactive, and committed to making sure every detail was corrected and completed to perfection. They genuinely care about their customers and take pride in their work, which is rare to find. Their maintenance service team and executive staff were equally impressive—responsive, supportive, and clearly dedicated to delivering a top-tier experience. You can tell this is a company that stands behind its products and its people. Now that everything is complete, we couldn’t be happier. Our Thermador appliances are absolutely stunning and perform beautifully—they’ve truly elevated our new kitchen. If you’re looking for a company that goes above and beyond, Ferguson Home in Lenexa is the place. Highly, highly recommend!
• MJ

  Michael Jesberg

  Feb 16, 2026
  1.0
  We purchased a Matag electric range from them in June of 2022. We also purchased a 5 year extended warranty. January 28th 2026 the lower heating element went out. Called for warranty repair and was told technician couldn't come out for repair until Feb 16(today)(Three weeks). Went to the store to see if a sooner date for the repair could happen. The store emailed the repair company and told them that we need a lower element so they could bring it with them. The technician came today and said yep it needs a lower element, I'll have to order it, it will be March 2nd. Totally unacceptable. We will NOT purchase from Ferguson again
• PM

  Paquita Matthews

  Feb 5, 2026
  1.0
  I learned today that my clients brand new refrigerator that is only 8 months old stopped working. Instead of replacing the refrigerator, my clients have to lose all their food plus they have to wait for a part which can take two weeks to repair. This is unacceptable! I will definitely put the word out of where not to by appliances in the future.
• LO

  Lindsey O'Grady

  Nov 21, 2025
  5.0
  Rich is THE MAN. Very helpful, works within your budget and does not ghost you after the sale is made. We have had a few adjustments to our appliances since ordering and he has been very responsive!
• BN

  Brandy Nicole

  Mar 12, 2019
  1.0
  The store was very clean and well organized. However, we received terrible customer service (no service provided). As soon as we walked in every available sales associate just stared at us, no one offered to help. As we were walking through the showroom, one sales associate ( I won’t name names) would not even move over so we could get through an isle. He just stood there and carried on a conversation, with another sales associate, and ignored that we were there. As we squeezed passed him, making sure to politely say “excuse” us, still nothing, totally disregarded us. The staff was so intentionally rude, I’ve never experienced anything like it. It was so thick. It reminded me of what my grandmother said it was like for African Americans during the 1960’s. I have on very few occasions experienced this level of racism as I did today at the Lenexa showroom. I rarely write reviews unless they are positive but this had to be said. When we were leaving the front receptionist (who was not there when we arrived) could tell we were unhapppy and asked if we needed help. She seemed descent. I wanted to tell her about our experience but my husband gave me that “don’t even go there look” so I just said, no thank you and we left. NEVER to return. Minorities beware...do not give this place a dime, because they clearly want US in there space.

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