Russo Outdoor Power Plus

Reviews

• TT

  Tic Tok

  Aug 17, 2026
  1.0
  Poor service standards.
• SD

  Steve Dodrill

  Aug 11, 2026
  1.0
  I stopped at the store today and as soon as I stepped to the counter the young man be hind the counter, was already looking at me as if I were an inconvenience. I attempted to provide him with as much information as I had so he could see if he had the part. He looked up the part using the numbers for the old part I had brought with. He finally informed me with quite a bit of attitude that you don't handle that type of part. I then provided the young man with the necessary information that he needed to find an additional part that I needed He said we may have one in back. And immediately asked me for a phone number name, etc. Etc I said, let's see if you've got the part first and then I'll give you all the information you need. I can't do that without the information. Was his answer. It seems he was more interested in in getting all of my information. Then, he was getting me. My parts, the attitude and the lack of concern. Was very frustrating. Management at this establishment needs to remember that these counter people are your first contact with the customer and without the customer, you don't have a business. Customer service personnel need to be trained that the customer needs to be satisfied. First, then the information you need can be gathered.If the customer wants to provide it. I finally decided that the disrespect and attitude were way too much and I said, no, thank you. And walked out the list of parts that I needed was extensive, and I was totally prepared to spend well over a hundred and fifty dollars you missed out.I guess my hundred and fifty dollars doesn't matter to a big business like yours.
• IR

  Isaac Ruiz

  Aug 10, 2026
  5.0
  Update on my past review that I deleted today 8/10/26 I deleted my post because the regional manager reached out to apologize for my discomfort to be honest when I walked in a previous customer was yelling at Ryan at Ryan defense I have to realize we are human so I walked in at a bad time. That's when my experience turned left. Ryan called me to express himself that he was frustrated with that customer I would've been too but Ryan kept his Kool to his best ability I definitely will give Russo's a second chance thanks ryan and God bless you and your team.
• SL

  Salamanca Landscaping

  Aug 1, 2026
  5.0
  This was our first time visiting this location, and we had a great experience. Jonathan greeted us and was incredibly helpful throughout our visit. He was professional, friendly, and took the time to answer all of our questions. Although the part we needed for our equipment wasn’t in stock, Jonathan went above and beyond by ordering it for us. We truly appreciated his excellent customer service and will definitely be coming back. Highly recommend!
• TD

  TJ Darnall

  Jul 31, 2026
  5.0
  I was originally wanting to purchase a Toro zero turn, but the model I wanted was out of stock through Toro. Jonathan recommended the Ariens brand. After doing some research the Ariens offered better options than the equivalent Toro. Jonathan went over the machine throughly and explained the maintenance schedule. I appreciate the time taken and the recommendation. I have been extremely happy with the machine.

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