MasterCare Inc

Reviews

• KY

  Katie Yohe

  Jun 30, 2026
  1.0
  We hired MasterCare to clean the carpets in our new house before move-in. They came earlier in the week to provide a quote, but the final price ended up being more than double due to additional stain treatments. While they did tell us before starting, I wish the original provided estimate had better communicated the potential range of additional costs—especially since we were moving in the next day and didn’t have much flexibility. Unfortunately, despite the added cost, ALL of the stains remained after the carpets dried, and overall the carpets did not appear significantly cleaner. I later cleaned the problem areas myself and was surprised by how much dirt and grime came up. For nearly $1,000, I expected noticeable results. Very disappointed with the value and outcome.
• PG

  Pam Gunterman

  Jun 24, 2026
  5.0
  Abel and Eliot arrived on time, were courteous, worked efficiently and did a great job.
• SN

  Susann Nahrwold

  Jun 18, 2026
  4.0
  Eliot was friendly and knowledgeable. You always do a great job. Thanks
• RY

  Rebecca Yazel

  Jun 18, 2026
  5.0
  They were on time, good communication, good service
• PF

  Pamela Fahlbeck

  Jun 9, 2026
  1.0
  I contacted them to do a bedroom with pet treatment and a very small office same level along with 7 steps . I was quoted by phone 160.00. I shampoo my own carpets but decided to go professional since my house goes on the market in 2 days. The 2 guys came out and the faded pet stains on white carpet they quoted 450.00 upon arrival 30 min late. Of course I sent them away. Totally mislead. Called another company Elkharts Best (whom I’ve used before) and quote was 1/2 that price with a pet treatment. Totally mislead by this South Bend company. Plus they charge 25.00 to have made that 450.00. Be prepared for a dramatic price change upon arrival!!!!

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