Lowe's Home Improvement

Reviews

• CH

  Cindy Harpe

  5 days ago
  1.0
  Terrible horrible customer service I had a brand new item that I just bought a few months ago as I was walking in the store my receipt blew out of my hand. I’m sure they hear that a lot, but it really did and then two months ago. My credit card was compromised I could not return the item because they need a proof they couldn’t have been any more dismissive of me! Oh, she said there’s nothing I can do . She did not even try to ask someone a manager to help me out the one man standing next to her said you can tell it’s brand new still have the packaging never been used sat in my car so I called the hotline number. They were just as rude there so I don’t think I will be coming to Lowe’s many more times unless I have to !!!! There are other places that treat customers better than this place and I bet there’s other Lowe’s that treat people better than this one and her name was Sarah.
• RA

  Ramee Almaqssod

  May 7, 2026
  1.0
  **NOT RECOMMENDED** ZERO customer service when it comes to addressing a real concern. I always loved shopping there until experiencing a return issue. The store didn't honor their return policy (even though the item purchased less than 30 days ago). Customer service rep Greg was a guy with an attitude, never listening and keep interrupting, just talking (seems like fighting). The manager Shawn/Sean whatever his name was, is absolutely a disaster! Not sure how he became a manager, even when I said "This will let me stop shopping here anymore" he replied with "Have a good day". I was not expecting this from Lowe's at all. Never ever going back to purchase from Lowe's again!
• MH

  Matthew Hirons

  May 5, 2026
  3.0
  I will be happy to give you 2 more stars after you remove Leaf Filter Solicitors from your store. They maybe a separate entity but they wear your brand and should represent your standard of customer service. They are harassing your guests and will not take no for an answer even after being told 3 times. Let me know when I can come back from Home Depot.
• EB

  Emma Boucouras

  May 4, 2026
  1.0
  I would normally never leave a bad review, but this experience was extremely frustrating. I purchased blinds with a five year warranty, but at some point during the installation process they were incorrectly marked as refunded in the system. When I brought them in today, I was told I no longer qualified for the warranty because they showed as “returned,” even though I still had the blinds and even called my bank to confirm I had never received a refund. As a result, I am not receiving the warranty I paid for. I was also told there was nothing anyone could do and was essentially asked to leave. When I called back once to share information I had received from the manufacturer, I overheard the same customer service representative quite loudly discussing my situation in the background. She exclaimed that there was nothing that they could do and I should stop calling (I had only called one additional time to follow up). Overall, this was a very disappointing experience and not how I expected to be treated as a customer. I am a regular at Lowe’s and do frequent DIY projects. I will not be returning and will caution others to do the same. Just wanted to add I posted this well over a week ago and received zero response from Lowe’s. Interesting how my review got “skipped” after everything I experienced and also bought a product with a warranty and never received what I had paid for. Once again, will never return and will never recommend this store or location again. I highly caution anyone buying a product under a warranty unless you would like to be scammed.
• ZC

  Zach Coverstone

  Apr 23, 2026
  2.0
  I have been to this lowes hundreds of times over the past 10 years.(im a contractor and spent thousands and thousands of dollars here over that time frame) Usually have a good experience. Not this time. I went in Saturday April 11 and bought an Ego powerwasher($900 and I grabbed the last box) and checked out at 1029am. Got home and opened it up and all the accessories and batteries were in the box(box was still relatively heavy as those batteries are big and heavy), but the main unit was missing. I got back to Lowes at 1120 to tell them what happened. I was basically accused of taking the unit out of the box when I got home and a manager had to handle it so I waited...and waited and waited for a manager(Jason) to come talk to me. He did not come out for 50 minutes! Finally he said they cant do anything and that it has to go to their asset management team(he could not give me an answer to how long this would take). I argued with him for several minutes and then called the police knowing they wouldn't do anything. Finally it hit me that since it was the last box, then maybe this was the display unit. I talked to the lady at the return counter and asked if it could be the display item(you could see in her face that they messed up and it very well could be). She told me I had to ask a store associate who worked in that dept(Daniel). She called Daniel to the front and I waited and waited and waited some more. I finally asked where he was at and I would just go find him. Once I found Daniel, he immediately said that it was in fact the display box and everything I was missing was in the display. I finally left the store after 1 pm. Almost 2 hours of arguing and being accused of stealing the unit when they were in the wrong. No apologies from the manager. No offer of store credit or anything for a display unit, let alone my whole Saturday morning wasted. I will go elsewhere from now on. Zach Update to the reply from Lowes to this message. I emailed lowes customer service on Monday April 13th about the incident with no response. I called the very number you provided in your message on April 20 and spoke with a lady in the customer service dept and she said she filed a separate complaint for me and that someone would reach out to me if they deemed it worthy to follow up on and she told me no need to follow up. Ill pass on calling the same number again. If you want to make it right, you can contact me as my information is in those complaints. Thanks

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