Aaron's

Reviews

• CC

  Claire's Crafts

  Aug 12, 2026
  1.0
  VERY POOR SERVICE! WASTED 2 WEEKS VERIFYING EVERYTHING ONLY TO FIND OUT THEY ONLY APPROVED ME FOR 100 A MONTH PAYMENT! THE ITEM I WANT IS 200 A MONTH! WILL BE CONTACTING A DISCRIMINATION LAWYER, THE BBB, AND THE IS ATTORNEY GENERAL OFFICE!!!! AARON'S WILL NOT GET AWAY WITH THEIR DISCRIMINATORY PRACTICES!!!!
• MC

  Marlene Clark

  Jul 29, 2026
  1.0
  I am extremely disappointed with how Aaron’s has handled our account from the very beginning. Before our furniture was ever delivered, we specifically asked your employees IN PERSON if we needed to purchase a platform. We were told multiple times that we did not. Then, on the day of delivery, the delivery team arrived, handled the delivery carelessly, and suddenly told us we couldn’t complete the setup without a platform. While I was trying to sort out the confusion caused by your employees, my autistic son ran outside. Thankfully he wasn’t hurt, but the situation could have ended much differently. This entire incident was the direct result of poor communication and a lack of proper employee training. One of your employees actively saw my son run out the front door while he just sat in his truck & I was inside figuring out the platform problem with the other employee. The manager at the time acknowledged that your staff had made a serious mistake. He apologized and arranged for the platform to be delivered the very next day to make things right. Had he not corrected the situation, we would have had everything picked up and canceled. What is even more concerning is what we learned afterward. At no point were we told that a brand-new account had been opened. We were under the impression that the manager was simply correcting the original transaction. Instead, an entirely separate account was apparently created without our knowledge or authorization. We continued making payments for months on what we believed was the correct account and assumed we were close to paying it off. Now, after all this time, Aaron’s is just reaching out about this issue. It feels incredibly unprofessional and disorganized. From a customer’s perspective, it almost feels predatory. If an error was made internally, why wasn’t it brought to our attention immediately instead of allowing us to continue making payments under the belief that everything was being handled correctly? This entire experience has been frustrating, stressful, and avoidable. A company that prides itself on customer service should communicate clearly, obtain customer authorization before opening new accounts, and take responsibility for internal mistakes instead of leaving customers to discover them months later. I expected much better from Aaron’s, but this experience has been anything but professional.
• JC

  Juan Casas

  Jun 30, 2026
  5.0
  Ive been working with this location for about 3 years now and honestly love it the manager and some of the staff are very knowledgeable and friendly they WILL AND DO HELP if you fall behind on your payments they will work with you depending on your situation! Would recommend this location!! Just if you want the best experience always remember to communicate with your store they will be glad to help out💯
• CN

  Chey Nash

  Apr 30, 2026
  1.0
  Went to rent a dryer, and passed off to someone else on the phone while in the middle of the application, and had to basically go through yhe whole explination and everything again, like he never passed any info off. I gotta go back to work whatever, they said they will get what they needed done when i call back. 3 hours later i call back and hr hasnt touched my order and iv been ttying to get the dryer delievered by the weekend before going on vacation. But they ruined it... after calling back again and being on hold for 20 mins and phone picked back up like i was calling again and told me to call back again later... WORST EXPERIENCE AND EMPLOYEES EVER!
• MS

  Michael Swearingin

  Mar 22, 2026
  5.0
  Great variety and service

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