D1 Appliance Repair

Reviews

• DD

  Don

  3 days ago
  5.0
  Clayton was a very outstanding young man very knowledgeable I will keep Clayton for my appliances from now on
• EZ

  Elena Zanfei

  Sep 24, 2026
  5.0
  Over the moon happy! I reached out to D1 Appliance Repair in real need of someone to get my fridge back in order. Sears had come out on Tuesday because ice maker stopped working and things were not at cool as they should have been. The tech did not know what he was doing... was referencing instructions online. Ended up telling me I needed a new Defrost Heater and Thermostat to a tune of $291.64 plus a labor charge of $479.95. Being that I was stuck I went ahead with it - wrong decision!!!! I asked the tech, "will the top of my fridge continue working while we wait for these parts?" His reply "yes, it should be fine especially now that the bottom has defrosted a bit". He didn't reconnect anything and left. Of course, a short while later we noticed, the fridge was not running anymore. Good luck trying to get a hold of anyone at Sears as they put you through endless AI look cycles with not human contact. 2 days later D1 to the rescue. Clayton was so professional and helpful - determined that I did NOT need the heater (that Sears was charging me $172.68 for)- it was fine and was able to get me a thermostat for $55 instead of the $118.96 that Sears was charging me. He saved me $237 just on parts alone. I ended up paying for parts AND labor for about $100 less than just what Sears wanted for labor alone and he got it done quickly, professionally and told me exactly what to expect. I will use their services exclusively going forward and stay as far away as possible from Sears. Thank you Clayton!!
• MM

  Melissa Montemayor

  Sep 23, 2026
  1.0
  I initially had nothing but great things to say about D1 appliance repair but once they left after "fixing my oven" I quickly realized they didn't fix it completely. When I addressed this with Jeen the manager he told me they only address the issues that the customer tells them about. If I knew what the exact issue was why would I be calling for a service diagnosis? Additionally, when Clayton came out for a service call twice I witnessed him googling things which does not make me feel confident that they know what they are doing. I called and texted the company many times to discuss this service before leaving this poor review but my calls were never returned. Overall, I feel as though I was brushed off and charged a gross amount for a job I could have diagnosed myself by googling. If you have Google you might as well add appliance repair to your resume too!
• DD

  Darick Deel

  Sep 17, 2026
  3.0
  Clayton the service tech was here for less than 15 minutes. Cost me $99 for him to get the model number off the washer and check to see if he had a seal on his truck which he didn’t and had to order which wouldn’t be in for a few days.
• EJ

  Enrique Jesus

  Sep 2, 2026
  1.0
  To D1 Appliance Repair Management, I am writing to formally complain about the conduct of a technician who recently performed work at my home. After working in my basement and handling equipment in a dirty work environment, the technician proceeded to open my refrigerator without my permission and place a D1 Appliance Repair advertising sticker inside my refrigerator, where my family’s food is stored. I find this extremely inappropriate and unsanitary. My refrigerator is not an advertising space, and no technician should be opening a customer’s refrigerator and placing company materials inside it without permission—especially immediately after performing dirty basement work. What has made this situation even more frustrating is my attempt to resolve it directly with your company. I have contacted D1 Appliance Repair three separate times regarding this incident and have repeatedly been given the runaround rather than having a manager or owner properly address my complaint. At this point, I am requesting: 1. A response from management acknowledging my complaint. 2. An explanation of whether placing advertising stickers inside customers’ appliances is an authorized D1 Appliance Repair practice. 3. Confirmation that this incident will be addressed with the technician and that this practice will not occur in other customers’ homes. I have documentation of the sticker and am keeping a record of my attempts to contact your company. I would prefer to resolve this directly with D1 Appliance Repair. However, if my complaint continues to be ignored, I am prepared to document the matter through appropriate consumer-protection channels, including the Better Business Bureau and the Indiana Attorney General’s Consumer Protection Division. Please have a member of management contact me promptly regarding this matter. Thank you,

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