J & S Locksmith and Lawnmower

Reviews

• IM

  Iván Maceda

  Aug 29, 2026
  1.0
  Terrible communication and complete disregard to quality Customer Service. I went to the store to get a quote on a key fob. They took pictures of it, looked at it, took the serial number, saw the key, got my personal info, and told me someone was gonna call me within 48 hours to tell me how much it would cost to order it before I decided to buy it. Nobody called. I called back four days later and the employee who answered scolded me for not knowing the name of the person who had taken the pictures of my fob. They took my info again. I was told they didn’t know anything and that somebody would call me back. Nobody called. I stopped by the store a week later. They took my information again and said they didn’t know anything. I was told somebody was gonna call me back. Finally, after around 10 days of my first visit, a woman called me. Her name was Julie. She was ok. She said to me, “We finally got your fob. Do you still want it?” I said, “Oh, I thought you guys were never gonna call me. I was about to get quotes from other places.” She said to me “Your fob is ready. You can come by at any time today before 4 PM to make a copy.” That was a bit strange because I thought they would call me to tell me how much it would cost before they order the fob. But OK. I accepted to buy it. A friend took my car there the following day, and he was told that the store cannot make a copy of my key. When I called to figure out what was going on, the employee had a condescending tone. I believe it was the same person from my previous call, the one who scolded me. After I gave him my feedback about how confusing it was that I had been told that they could cut my key and make a copy of my fob. He lectured me again, saying that it’s not his job to listen to me about receiving poor service and communication. When I asked him for his name, he hung up on me. So there you go. Had they told me they can’t cut the key from the beginning, I wouldn’t have had to stop by three times and waste my time nor had the unpleasant experience of talking to this employee. The problem in the end is not that they cannot cut the key. I get that. The problem is the way they failed to communicate with me and how they treated me as a customer. That’s the type of experience that nobody wants or deserves. I hope they can better train and hold their employees accountable.
• NP

  Nathan Perry

  Apr 23, 2026
  5.0
  Best locksmith and mower repair. Known the family for years. Will treat you right.
• AS

  andy scheerer

  Apr 18, 2018
  5.0
  Prompt service and gets the job done. Used their service twice now, wouldn't go anywhere else. Thanks J & S !