Aptive Pest Control

Reviews

• DN

  Denys Niezhientsev

  2 days ago
  1.0
  I strongly recommend that anyone considering Aptive read this before signing anything. My experience started with a very aggressive door-to-door sales pitch. I was literally on my way out of the house, distracted and dealing with a lot at that moment, and instead of being given space to think, I was immediately pushed through a sales pitch and into signing up. I am normally very careful with contracts and services, and I regret that I let myself make the decision under pressure that day. To be fair, I did have real pest problems and I genuinely wanted help, especially with mice inside the house and wasps around the property. That is why I agreed to the service. The actual service has been extremely disappointing. During the initial visit, the technician placed several mouse traps and treated the exterior. According to the post-service message, mouse traps were placed and wasp nests were supposedly removed. However, there were no visible exterior wasp nests around the property at the time, and no before-and-after documentation was provided showing any actual nest removal. More importantly, the mouse problem did not improve. It got worse. Within about a week, we were finding more fresh mouse droppings in the kitchen cabinets and even on the kitchen countertop. Every trap placed by Aptive remained empty. I then contacted the sales representative who had specifically told me to contact him directly if I needed anything. I requested a re-service. He told me a truck would be sent and asked which days worked for us. We made ourselves available Monday and Tuesday. Nobody came. I followed up again. I was then told a truck would come Friday. Nobody came Friday either. My customer portal still showed no upcoming appointment scheduled. I then tried to contact Aptive in writing so I could properly document the service issue. I used multiple company email addresses, including addresses associated with customer notices/support. Each one generated essentially the same automated response saying the inbox was “not regularly monitored” and directing me to call instead. That part should be a major warning to anyone considering signing up. It is extremely easy to sign up with this company, but when you want a written record of a service problem, the process suddenly becomes much more difficult. At this point, I have an active rodent problem that became worse after the initial service, two promised re-service visits that never happened, and no reliable written customer-service channel through which to resolve the issue. If you are considering Aptive, especially through a door-to-door salesperson, my advice is simple: do not sign anything on the spot. Take the agreement, read every page carefully, understand the cancellation terms, and make sure every promise the salesperson makes is actually written into the contract. I wish I had done exactly that.
• JW

  Janice Widmer

  Aug 25, 2026
  5.0
  My Aptive technician, Jeff, was very helpful explaining what he would do and he offered me mosquito protection when I told him I had been bitten. He provided a summary of his service along with photos to document problem areas when he finished. I was very impressed with Jeff's professionalism and efficiency in providing service today.
• FB

  Freddie Brown

  Aug 24, 2026
  1.0
  My experience with this company for a one time job was extremely poor. I called them to remove of a wasp nest that had gotten pretty large in my backyard I warned them about how high up it was and that it was a large wasp nest. They were able to send somebody out the next day For this job. However, when the service provider arrived, he was completely unaware of the job that he was supposed to do and did not have the materials or the training needed to To remove the wasp nest. He assured me that somebody more prepared would return the next day with the proper materialsto complete the job for me. The next day when that person arrived, they were once again completely unaware of the job or the materials they would need. I told this person that if they couldn’t complete the job that day that I would just find another company that could . So she called her supervisor and he was at the house in 20 minutes to remove the wasp nest, which he was able to do. I paid $300 for This one time service, which I thought was kind of expensive. It’s now been about two months, and the wasp nest has returned, and it is growing quite large. I called aptive to see if there is any kind of guarantee on the job that was done since it wasn’t done properly the first time and I had to wait and go through three different people over two days to get the job completed. After working my way through the ai computer answering system, I was met with a person on the other line who clearly could care less about her job, the company she works for, or the customer on the other line. She said that there was nothing they can do for me and that I would have to pay another $300 to remove the wasp nest since I didn’t sign up for their yearly plan and it was just a one time service. That’s fine, It is what it is, but I refuse to pay that amount of money for a job that wasn’t completed properly the first time maybe this company‘s OK if you sign up for their yearly plan but as far as a one time service goes, it’s outrageously overpriced and the experience from beginning to end wasted a lot of my time and just overall left a bad taste in my mouth. I would give zero stars if I could.
• DS

  Dov Shapiro

  Aug 7, 2026
  5.0
  Lucas Tweedy stopped by my home to talk about the services his company provides and how they differ from other pest control companies. I was very impressed with both his knowledge and forthrightness, and switched to Aptive from my existing pest control company. One of their pest control specialists named Cesar stopped by my home the next day and did a full inspection. I have never seen someone do a more thorough job. This company is the real deal. They are proactive rather than reactive. They even take steps to eliminate the bugs outside near your home, so that they never even have a chance to get into your home
• JE

  Jessica Eleksis

  Aug 6, 2026
  2.0
  Aptive has a knowledgeable technician team but this is NOT the company to work with if scheduling is a concern for you. My first appt was rescheduled to 7 HOURS later than when I booked. They did not notify me, had to call multiple times to even speak to someone who could help. Rude customer service when you call to ask where your technician is you receive an “it is what it is, we get there when we get there, we move you around whenever” attitude. Had to call a second time because the tech who was out previously for rodents did nothing but set traps in the wrong areas, my electrician ended up showing me how mice were entering my property, why couldn’t aptive figure that out? Scheduled an appointment to have them come back out, still missed the window they said they’d be here in and had to call for updates where my tech is. If scheduling appointments with company’s who actually keep them is a priority for you, this is NOT the company for you. As someone who works from home it is really difficult to work with a company who keeps interrupting your meetings because they come whenever they feel like it.

Frequently Asked Questions About Aptive Pest Control