The Rug Rack & Murphy Rug Cleaners

Reviews

• AM

  Amir Mcphearson

  Sep 22, 2025
  1.0
  Not sure if the owner is racist, yet he called me a girl twice. It was uncomfortable and unprofessional. I went in expecting a simple shopping trip for a rug, but instead left questioning the owner’s attitude toward customers. The rugs themselves were fine, but the experience with the owner left a bad taste. It’s possible the owner could be racist, and that’s something I can’t ignore when deciding where to shop.
• JM

  Jennifer Marshall

  Oct 15, 2023
  5.0
  I dropped off my 5x7 shag rug on a Monday and got a call saying it was ready that Wednesday! It is a roughly used rug that has gone through many dogs. Recently what prompted a professional cleaning was when one of the dogs we were watching threw up multiple times on this rug and I spot cleaned it, but it definitely needed more! I wasn't expecting any miracles but it looks brand new!! I didn't even remember it had those lighter stripes in the pattern. And they offered a great price! I'd never been here, found them on Google. This place is huge on the inside and has tons of rugs for sale too! Really cool place and very nice people!
• JR

  Jonathan Reyman

  Dec 14, 2021
  5.0
  !0/2/2025: We took in an Persian area rug for cleaning and while there looked for a new rug for our living room. After looking at dozens, we finally chose a spectacular Chinese rug with multi-colored pastel floral designs around a large center black rectangle. It was very reasonably priced. Murphy's/Rug Rack delivered the cleaned rug and the new rug to our home and helped move furniture to install the new rug. This is excellent service and another reason you should shop here for rugs. 8/25/2024: Over the years we've purchased a half dozen Persian area rugs from Murphy's and two modern rugs from the Rug Rack. The quality and choices are excellent, especially for Persian rugs. We've also used their rug cleaning and repair services (once for an antique Navajo wool blanket), and the work is always top notch. It's also fun to look at the various rugs and to plan where we'll put our next purchase. 3/22/2024: We took a small Navajo double saddle blanket and an 8' x 6' Persian rug in for cleaning. The rugs were ready earlier than the estimate, the price was reasonable, and they are fully cleaned. Excellent work, as usual.
• XX

  Xixixio

  May 16, 2018
  2.0
  I called to get a quote and had a hard time communicating with receptionist. After reading negative review of rug cleaning and my experience over the phone i decided to go with chemdry. Fully aware that they do not offer inhome services and that it was the springfield, IL location. Perhaps they should offer better customer service.

Frequently Asked Questions About The Rug Rack & Murphy Rug Cleaners