La-Z-Boy Rockford

Reviews

• OB

  oscar birungi

  1 day ago
  4.0
  QUALITY products, HIGH prices, GREAT people, LONG wait times (for custom orders), FREE 3D interior designs, did I mention AMAZING people?
• LB

  Lynn Balog

  6 days ago
  4.0
  No pressure atmosphere for sale. Knowledgeable of product and helpful. As well as patient with making choices on furniture.
• KH

  Kathleen Harrolle

  Jun 29, 2026
  5.0
  Great help. Great price. Great quality.
• KK

  kittykat1951

  Jun 14, 2026
  5.0
  I didn’t realize that La-Z-Boy sold anything but recliners until a friend mentioned otherwise. I was pleasantly surprised when we stopped to take a look and found sofas and regular chairs. Long story short, we ended up buying a sofa, chair, ottoman combo that was perfect for our down-sizing. We had been to every furniture store in Rockford at this point. The staff was so helpful. Val, our sales person went out of her way to make sure things worked out for us with delivery, too.
• MB

  Melissa B

  May 20, 2026
  2.0
  5-26-26 update - still waiting on pillows and the replacement top for the coffee table....Initially I was told the tabletop was lost, then it was found and it was to be delivered today, it did not show up and I called only to find out that it was delivered to a warehouse in WI per the dispatch. I called customer care and they have now offered to replace the table and said the store will contact me to arrange this. I guess the table will take another 8 weeks- hopefully the replacement is not messed up like the initial one that was delivered to me, I don't know why they did not offer to replace the coffee table back on 4-16-26, rather than give me the run around for over a month and they refuse to refund my money. Fingers crossed I actually get the pillows on 5-27-26 which is the latest story...I'm regretting this purchase, we spent $9,686 - I wish I held onto our hard-earned money rather than go through this headache. Went to La-Z-Boy Rockford location. Sales associate (Val) was friendly and we did not experience any high-pressure tactics. Leslee (designer) came out to help finalize our color choice/fabrics for the couch, chairs and rug. We purchased a reclining loveseat, two chairs, a rug, coffee table and end table. Leslee was very helpful and has a wonderful eye and we are truly happy with her expertise. The furniture did take about 8 weeks, which they were up front about. I called for a status of the furniture, and I was notified it was in but they were waiting on 2 throw pillows of which the material was on backorder. I asked if they could schedule the furniture and I would wait on the throw pillows to come in. Furniture/rug/tables ordered 2-11-26, delivered 4-11-26. There was an issue with a drawer on the loveseat and marks on the coffee table and a tech was out on 4-16-26 and fixed issue with drawer on loveseat, the coffee table had marks, and they recommended a new top. I was told the throw pillows will be in "mid-May" as of 5-13-26, I am waiting on the throw pillows. I followed up with the customer care team on 5-13-26 who said that the replacement top for the coffee table has been ordered (but no specific when it will be delivered.) Throw pillows are still pending... During this process, the salesperson called to follow up, however in my opinion they were not providing any helpful information, and referred me to the customer care dept., nor did they call to notify me of the delay about the throw pillows (I initiated that call.) This is not my first furniture buying experience, just my first with La-Z-Boy, and I feel that this has been a very long process in comparison to other reputable companies I have used in the past. I am new to the area I was looking to shop local and went with La-Z-Boy since they seemed to have the better-quality furniture of most of the stores in the area. I am happy this far with the quality/material of the sofa and chairs. 5 stars for Leslee but overall giving 3 stars due to the very long-drawn-out process and my still waiting on the throw pillows and replacement top for the coffee table. To be clear, we did not order any custom fabric to our knowledge, unless the throw pillow material is custom, however if it was back ordered, we should have been notified right away and given option to choose one in stock. In other words, be prepared to wait and be patient...

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