Wish I could give 0 stars! 100% don’t recommend JTS pools. They don’t stand behind their product. They don’t answer calls or emails. They’ll promise you they’ll help before you buy the product and say they’ll be there every step of the way but as soon as you pay for it they wipe their hands of it. Their “contractors” are a joke who will scam you as well. Then JTS pools will say they just recommend them even though the contractors say how they get business is JTS pools and that’s who they work for. One of their contractors told me JTS sold me a lemon and was not at all what I paid for. I have told lots of people not to buy from JTS when they said they were going to and I will post on Facebook and tell everyone at my work and have my family tell everyone not to buy from JTS pools. Unless they make it right and refund me my money I will be going through with my lawyer. Do yourself a favor and go with another company.
KB
Keith Brest
Aug 5, 2018
4.0
Great service purchased a new linner for our pool. They installed it quickly service personal were great keeping us informed during the process.cost was reasonable .
BO
Butch Overby
May 31, 2018
1.0
Have other poster beat ordered pool January 27 paid over half then paid for the rest in March. Wife started calling in May they said in January by the nice store manager in Ottawa only 5 or 6 ahead of us get it in early. Last week they called us going to get it by the weekend. Wife called Friday got answering machine. Called Saturday message said do high volume of calls leave message or Email did both. Same thing Sunday nobody returned anything. Come home Tuesday pool crew there to install pool no warning they were coming they left message on home phone before they left wife and I both working. When I showed up said they couldn't put pool in water in hole I told workers whatever they needed to do get pool in do it. Went and got pump got hole dry started to assemble pool I asked them when tanker truck with water was supposed to be there said nobody said anything about water. Told me had to take down what they had up with storms coming could blow in pool and damage it. Gave them my cellphone number and told them whoever is the boss to call me me not very happy at this point. No phone call finally lost temper drove to Ottawa next day had it out with the Vice President said things I regret saying but had enough wanted money back gave it to me. Never once apologized for not returning phone calls or emails or what would it take to make it right.I would run from this place any business that does not have the common courtesy to return phone calls is a bad business
DL
Dustin Lopez
Sep 6, 2017
5.0
Best prices in Ottawa and Peru! All service workers are very helpful! Never unsatisfied with my time there!
DD
Dude
May 19, 2017
2.0
Overpriced. Not a very knowledgeable staff
Frequently Asked Questions About JTS Pools & Spas
What products and services does JTS Pools & Spas offer?
JTS Pools & Spas offers swimming pools, spas, hot tubs, chemicals, billiards, darts, liners, pool openings and closings, pool chemicals, pool service, and pool equipment.
What are the store hours for JTS Pools & Spas?
The store is open Monday through Friday from 9:30 AM to 5:00 PM, and Saturday from 9:00 AM to 4:00 PM. It is closed on Sundays.
Where is JTS Pools & Spas located?
JTS Pools & Spas is located at 1761 Chessie Lane, Ottawa, Illinois, 61350, USA.
What payment methods does JTS Pools & Spas accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is JTS Pools & Spas affiliated with any professional organizations?
Yes, they are a member of the Pool and Hot Tub Alliance (PHTA).
How can I contact JTS Pools & Spas?
You can call them at +1 815-433-4664 or email darryl@jtspools.com.
What brands are sold at JTS Pools & Spas?
They carry Swimline, Dolphin S Series and Water Tech Volt Swimming Pool Vacuums, Garden Leisure Spas, Wilbar, and Merlin Swimming Pool Liner.
Are there any nearby automotive services close to JTS Pools & Spas?
Yes, nearby you can find Pomp's Tire Service, Red's Truck Repair, Bill Walsh GM Superstore, and several Bill Walsh automotive dealerships.
What nearby public transportation options are available near JTS Pools & Spas?
The North Central Area Transit (NCAT) provides public transportation and taxi services nearby, making it convenient to reach the store.
Are there any nearby local service providers around JTS Pools & Spas that customers might find useful?
Yes, customers can find Starved Rock Heating & Cooling for HVAC and plumbing, Chessie Lane Animal Hospital for pet services, and Weathertight Roofing for roofing repairs nearby.
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