RH Oak Brook | The Gallery at the Oak Brook Center

Reviews

• CC

  Carolyn

  May 16, 2026
  1.0
  Absolutely terrible experience with Restoration Hardware Oak Brook. We worked with Cassidy on a couch order, and she managed to enter our order incorrectly THREE separate times. First it was the wrong fabric. Then she failed to explain that the modular chaise setup came in four separate pieces and instead made it seem like the chaise cushion was one single piece. We researched it ourselves afterward and realized that information was completely inaccurate, forcing us to change the order again. Then, after all of that, she still entered the wrong cushion fill on the revised order. We had to repeatedly log into our account ourselves to catch the mistakes because Cassidy never proactively confirmed anything had been corrected. To make matters worse, when we called to fix the first issue, Jimmy told Cassidy he had called us back to confirm the correction - which never happened. No communication, no follow-up, nothing. We were constantly left double-checking their work ourselves because we could not trust that anything was being handled correctly. Now there are billing discrepancies showing on the account, including charges that do not match the updated order amount. After this many mistakes, we are understandably concerned about being overcharged as well. This entire process has been incredibly frustrating and stressful for what should have been a simple furniture purchase. For a company positioning itself as luxury, the level of incompetence, lack of communication, and accountability was completely unacceptable. We will never shop here again.
• KL

  Karissa Lamb

  Apr 21, 2026
  5.0
  Morgan was our designer at RH and we couldn’t have asked for a better experience. She had amazing suggestions and top notch customer service. We appreciated how responsive and helpful she was even after our showroom visit. We will definitely be returning for future furniture and decor purchases!
• LK

  Liliia Krasnikova

  Apr 13, 2026
  5.0
  My favorite place ❤️
• DM

  Diana Mo

  Mar 29, 2026
  5.0
  Five stars for our amazing waiter Jacques. He was very professional, attentive and serving our party of 9 was on point. ZERO STARS for the lady with the glasses at the front desk who had us waiting over 30 minutes just to get seated. Our reservation was at 4 pm (we arrived 3:50pm) and with empty tables available and kindly requesting to be seated at any one of them, she continues to ignore us and kept us waiting for 30 minutes. The manager then apologized and was very kind to seat us at one of the empty tables we initially requested but were denied . Our waiter Jacques made up for her rudeness and incompetence. We spent over $800, it would’ve been nice to have a welcoming start but Too bad serene ruined that for us. I do want to thank the kind manager (too bad I didn’t get his name) and to Jacques for the wonderful service and kind treatment afterwards.
• GJ

  Gabrielle James

  Mar 6, 2026
  1.0
  Went in to find my duvet, not one person greeted me. I had to go up to a lady and she was looking at me like I had five heads when I explained why I was there. She was not helpful at all so I left. (She had short black hair) You would think of all of the employees one person would have greeted me. So I left and will not be purchasing. Sad we have spent so much money with this company.

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