Ferguson Home

Reviews

• KB

  Katherine Bowers

  Jul 6, 2026
  1.0
  You know that scene in Pretty Woman when they dismiss Julia Robert’s ? This place will make you feel worse. They have a beautiful show room , they just aren’t interested in acknowledging humans that want to spend a lot of money. It was a pretty awful feeling, but at least I got to see what I can buy from their competitors. 0/10 I do not recommend.
• SM

  Samia Malik

  Jun 2, 2026
  1.0
  I do not recommend this business for your home needs. We worked with reputable renovation company who works with Ferguson and therefore purchased our fixtures and appliances through Ferguson. So, we spent quite a bit of money for our new kitchen and a powder room. They were nice at first, but their customer service is bad when something doesn't go quite right. Once they were paid for their services, things went downhill. One of the first things is that we ordered a light fixture from them with screws stripped so it obviously had been returned and not inspected before sold to us. This was a headache, and I could not return the other fixtures, as they had already been unboxed. When appliances were installed, things were fine until we realized that the kitchen hood was not the right size for the space. They were able to swap one out for one that fit, but I received quite a bit of attitude for it, even though I ended up spending more money for the new one. They also showed up to install the new hood when I was out of town without telling me, despite me telling them to call me to schedule and that I would be out of town that week. My parents who are elderly were home and were confused and did not know at what height it should be installed, which created a stressful situation. I spent part of my trip trying to track someone down to find out why they would just show up without making an appointment and was given some more attitude about that's just how they do it and never took any accountability for their mistake. Strange. When I finally rescheduled the appointment at an appropriate time, they showed up but ended up scratching the new backsplash. The supposedly new hood is also scratched up from the bottom, and it looks used. I would not choose them for any fixtures or appliances just because their customer service is horrible. I think you also have to deal with them if anything goes wrong with your appliances, but so far, they have not helped me for some issues with my new fridge and keep sending me to other people. It was not a good experience working with them at all, so it would be smart to avoid them. I would choose a more reputable company and I am not surprised by all the bad reviews (See Yelp). A good company is not necessarily one where everything goes right, but one that rectifies its mistakes and takes accountability when things sometimes go wrong.
• MS

  mandi steidle

  Apr 22, 2024
  5.0
  This store is awesome! We chose so many amazing things in one stop for our bathroom remodel. Our salesperson was helpful , patient and knowledgeable .
• AM

  Audrone Matutis

  Dec 26, 2023
  3.0
  On 12/18/2023 we stopped in at the Oakbrook showroom to find 2 Kohler comfort- (or higher-) height toilets. We needed one with an elongated bowl for the master bathroom, and the second with a round bowl for the secondary bathroom. There was some confusion on the salesperson's side whether Kohler makes both of these in either white or bisque color, but it eventually got straightened out. Ferguson had them in stock and delivered them the next day, as promised. My husband accepted the delivery and unloaded both toilets from their wooden pallet. While he was doing that the delivery crew left. I called the Oakbrook showroom who connected me with the warehouse. The warehouse person I spoke with said she would call and direct the delivery crew to pick up the pallet either that afternoon or next day, the 19th. No one came to pick up the pallet. I called the showroom on 12/20/2023 at 8 am and was connected to Customer Service. The person who took my call said they would schedule a crew to pick up the pallet that day. No one came. On 12/21/2023 at noon I called again and spoke with a Stephanie. She apologized for Ferguson not picking up the pallet, and promised to have a crew come that day or on 12/22/2023 to pick up the pallet. No one came. Today, 12/26/2023 we had our local scavenger's bulk service pick it up. It was a good wooden pallet that did not need to be discarded by us. We had no room in our garage to store it, and had to keep it outside next to our Christmas decorations. I am disappointed with Ferguson not keeping their promise.
• KT

  Krzysztof Tylka

  Apr 9, 2023
  5.0
  Too much to choose, good place

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