Furniture Row

Reviews

• JA

  Justin Ayers

  2 days ago
  1.0
  We were in a pinch to order furniture before our baby gets here. We asked what the wait time was and we were told 2 weeks. 2 weeks turned into 3. 3 weeks turned into a manager saying we’ll have it for you tomorrow we’re so sorry. And now that’s turned into we unfortunately don’t have it and we’re not sure when we’re going to get it. No compensation, no “we’ll deliver it to your house when it comes in”. From my experience they work on commission they want to make the sales and there going to give you the run around. Assistant Manager is very kind I will say that. Not a good experience for us, hope everyone else gets a better more professional approach.
• AS

  Ahkea Smith

  5 days ago
  5.0
  Casey was great and so helpful! Great selection and affordable had the perfect headboard for my son's apartment at college!
• TW

  Tonya Wynn

  Aug 9, 2026
  5.0
  Went in to look for a dresser and one of the managers Casey was extremely helpful! Picked out out dresser n was picked up the next day! Great customer service n absolutely love my dresser. Can’t wait to go get the king size headboard
• WM

  wendy Marvel

  Jul 31, 2026
  5.0
  Nathan was super helpful! He was super patient and even moved furniture pieces around so I could see exact measurements I would need. Highly recommend! Great customer service!
• KO

  Kim Ochsner

  Jul 22, 2026
  1.0
  Horrible experience that has gone on for months. We ordered a dining set, a tv stand, a living room set with ottoman, and a desk. Every single piece with the exception of the desk was damaged. The table base had a huge crack in it upon delivery, which the delivery guy himself said I can’t let you accept this and took pictures of. The tv stand had several noticeable paint flaws, which the delivery guy also commented it looked like they left the paint dripping down to dry in one area and just left it like that, the sofa was delivered with a large tear on the arm in which you can see the white inner stuffing, the love seat had tiny holes in the back cushions, there was rubbed off fabric on edgings, and the dust cover on the bottom of the large ottoman was torn off. Original order date was in January. The living room furniture was delivered on March 8th and had to be reordered because of all of the flaws, and we still have not gotten it as of July 22nd. The receipt says 10-12 weeks for delivery.. it has been 19 weeks for the replacement. They gave me small credits for the damaged tv stand and dining table since they could mostly be hidden from plain sight. They recently agreed to exchange pillows for the sofa set (which we’ll have to wait several more weeks/months for) because they too came with feathers that poke out all over them and then fall out all over the place, but other than that, they have been rude when I’ve questioned why we haven’t received the furniture yet and it’s finally been at their store since last week (I ironically found that out one day after I emailed again asking where is our furniture). Of course, after dealing with this for 6 months, and after nearly all of their pieces being damaged - which their own delivery guys noticed immediately with each piece and took their own pictures of, we have finally lost our cool. We have every right to be upset and to wonder why it has taken so long, and why they are being rude about now having to wait for delivery and for them to pick up the damaged furniture we’ve been using for all these months. Instead of acknowledging the quality of that manufacturer’s furniture being sub par, they’ve somehow made the customer the problem. Never have I seen anything like this before, and one of their own sales associate’s told us they would never sell anyone the particular brand we purchased. No one should be made to feel this way after months of waiting and after numerous products purchased were significantly flawed. I do feel we should be getting more than some exchanged featherless pillows in compensation, and at minimum a swift delivery at this point, and we for sure should be treated kindly for our many purchases.